Australian Quality Care is seeking a highly organised and detail-oriented individual to join our dynamic team as an Administrative Officer within the Bookings Team. As a leading company in the disability sector, we are committed to providing exceptional care and support to individuals with diverse needs. This is an exciting opportunity to contribute to a meaningful cause while working in a collaborative and supportive environment.

About You and the Role

As a full-time member of the Bookings Team, you will be based onsite, having daily face-to-face contact with Support Workers and clients, and offering access and convenience for all their rostering and scheduling support needs.

You will need excellent interpersonal skills and be a quick-thinking problem solver. You will be empathetic and have a passion for contributing to the quality of peoples’ lives. You will be recognised as a strong, supportive, and valued member of your close-knit team.

In your role, you will:

Schedule supports for clients, managing scheduling updates and cancellations quickly and accurately

Collaborate with the Facility management team to create and manage optimal rosters

Work with the Client Liaison team and the Finance team in scheduling suitable supports for clients including Assistance with Daily Activities and Community Access Activities

Manage phone calls and emails from Support Workers, Support Managers, Clients, and Support Coordinators

Confidentially manage and protect client and staff information

Keep accurate records, data entry, data management and analysis

Meaningfully contribute to the continuous improvement of company systems and processes

Perform other general administration duties as required.

Undertake on-call duties, including weekends, to support operational and service delivery needs.

To be successful you will:

Have strong computer literacy and experience using the Microsoft Office suite

Have outstanding organisation and prioritisation skills

Have the ability to work both autonomously and as part of a team

Have accurate and clear written and verbal communication

Be intuitive with the ability to think critically and creatively when problem solving

Have a willingness to perform tasks of varying complexity, from filing and correspondence through to higher-level project work

Current Yellow Card or NDIS Worker Screening Clearance, or willing to obtain

Have lots of confidence, energy and focus!

Experience in a rostering and/or scheduling role is a strong advantage.

If you are a motivated and dedicated individual looking to make a positive impact in the lives of those in need, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your relevant experience to [email protected].