Location: Bondi Junction

Job Type: Casual part time (Hybrid, Brand new Bondi Office)

Company Overview:

We are an Australian family owned e-commerce store. We are currently looking for an E-commerce Customer Service Assistant to join our team. The candidate MUST have e-Commerce, CRM and Shopify experience or similar.

We require a cover letter.

In your cover letter, please mention whether you have experience with SHOPIFY, ONLINE/PHONE BASED CUSTOMER SERVICE, E-COMMERCE or CRM SYSTEMS. Not all of this experience is essential, but please outline which criteria you meet in your cover letter. You could also discuss which skills you have which are transferrable to this position even if you do not meet all criteria.

Key Responsibilities:

Respond to customer inquiries via phone, email, social media or live chat in a professional and timely manner.

Update and maintain customer records in our CRM system (Gorgias).

Provide accurate information on products and services, troubleshooting issues and offering suitable solutions.

Process customer orders, returns, and exchanges efficiently in Shopify.

Resolve customer complaints and concerns with empathy and professionalism, ensuring customer satisfaction.

Collaborate with your team to meet customer service targets and help improve processes.

Assist in other duties as needed. E.g. helping the social media team occasionally. If you have social media experience or other transferable skills please highlight this.

Skills, attributes & qualifications:

Experience with Gorgias or similar CRM system is essential. Please only apply if you meet this requirement.

Experience and confidence in online (emails or live chat) and phone customer or client service is essential. Please only apply if you meet this requirement.

Experience with e-Commerce is essential.

Reliability is key: You will consistently deliver high-quality service, ensuring that customer inquiries are addressed promptly, accurately and on time with minimal supervision.

A friendly and professional phone manner with a customer-first approach.

Excellent communication skills, both written and verbal.

Proactive problem-solving ability and can-do attitude towards customer service.

Why Join Us?

Join a supportive, family oriented team where your contributions truly make a difference.

Enjoy the flexibility of hybrid working. We have a brand new office in Bondi Junction which you will LOVE!

Experience flexible hours: Monday to Friday, 5-6 hours per day (negotiable). Will require multiple days per week in the office. WFH day(s) to be discussed.

How to Apply: If you are passionate about providing excellent e-commerce customer service and want to be part of a dynamic team, we want to hear from you! Please submit your resume (maximum three pages) and a cover letter (maximum one page) addressing your suitability for the role via the "Apply" button on Seek.

*****REQUIRED***** In your cover letter please mention whether you have experience with SHOPIFY (or similar), ONLINE OR PHONE BASED CLIENT OR CUSTOMER SERVICE, E-COMMERCE or CRM SYSTEMS. Not all of this experience is essential, but please outline which criteria you meet in your cover letter. Or discuss why your skills are transferable to this position. Applications not including a cover letter addressing this will not be considered.