About the role

We are seeking an experienced Customer Service Representative Manager to join our team at Boston doughnuts' in Bass Hill, NSW 2197. This is a full-time role that will play a crucial part in delivering exceptional customer service and leading our customer service team.

What you'll be doing

• Manage and oversee the day-to-day operations of the customer service team
• Provide coaching, training and development to customer service representatives to ensure high-quality service
• Monitor and evaluate team performance, identifying areas for improvement and implementing strategies to enhance productivity and customer satisfaction
• Liaise with other departments to address customer inquiries, complaints and feedback in a timely and effective manner
• Develop and implement customer service policies, procedures and best practices
• Analyse customer service data and trends to identify opportunities for process improvement
• Foster a positive, customer-centric culture within the team

What we're looking for

• Proven experience as a Customer Service Manager or similar leadership role in a customer-facing environment
• Excellent communication, interpersonal and problem-solving skills
• Strong team leadership and coaching abilities
• Proficient in using customer service systems and data analysis tools
• Thorough understanding of customer service best practices and industry regulations
• Ability to work effectively in a fast-paced, high-volume environment

What we offer

At Boston doughnuts', we are committed to providing our employees with a supportive and collaborative work environment that fosters growth and development. We offer:

• Competitive salary and performance-based bonuses
• Opportunities for career advancement and professional development
• Comprehensive health and wellness benefits, including discounted gym membership and mental health support
• Flexible work arrangements, including the option to work from home
• A fun, inclusive company culture with regular team-building events

About us

Boston doughnuts' is a leading provider of high-quality doughnuts and coffee in the Sydney metropolitan area. With over 20 years of experience in the industry, we pride ourselves on our commitment to customer satisfaction, innovative product development and sustainable business practices. Join us in our mission to bring joy to our customers through delicious treats and exceptional service.

Apply now