State Government Statutory Authority - $49.40/hr + Super
Northgate Location - onsite and street parking available
Temp assignment - Potential for extension

Our client is a State Government Statutory Authority that administers a portable long-service leave scheme for eligible workers in the building & construction industry, regardless of whether they work on different projects for one or more employers.

The Role:

These positions will manage inbound calls via the Contact Centre as well as assisting with the data input and updating of members' information along with the processing of submitted claims. The main focus of these positions will be a Combination of approving claims and Data Entry.

• Managing inbound calls in the contact centre - addressing enquiries and providing information
• Solving problems and resolving complaints in a high-volume inbound environment
• Reviewing data entered for accuracy and amending accordingly.
• Actioning regular backups to guarantee that data entered is secured.
• Collaborating with colleagues with requested data or information requests
• Attention to detail and accuracy essential
• Acknowledge and comply with all data integrity, department processes and policies
• Keep all information confidential

We have multiple roles available commencing in early October.

What You Will Bring:

• Able to demonstrate strong administration skills, along with the ability to liaise at all levels with confidence
• You will have a keen eye for detail, along with a genuine passion for providing exemplary customer service
• Strong typing speed along with accuracy
• Highly resilient as you will be working in a fast-paced, high-volume environment
• Strong team player - highly collaborative
• The ability to work in a structured environment with a dedicated team
• The flexibility and adaptability to commence in an administrative role and the progress to a full inbound Contact Centre role based on performance and business needs (not negotiable).

What is on offer:

• A great temp role with the opportunity to gain valuable experience and potential to
• Attractive hourly rates that progress as your skills and role develop
• A supportive and friendly environment where you really can support people
• A fantastic office environment with plenty of local parking and the opportunity to work close to home (Northern Brisbane suburbs)
• An opportunity to work from home on occasion after a qualifying period (approx. 3 months)
• The opportunity to work for a State Government Authority
• Fantastic hours, 9am-5pm, Monday to Friday only, with no weekend of shift work

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