Customer Service Officer – Government Sector

Location: Brisbane CBD

Rate: $50.37 per hour + Super

Contract: 6 Months with potential to extend

The role will commence early to mid-October.

Are you a resilient, detail-oriented professional with a passion for helping others? We’re seeking a dedicated Customer Service Consultant to join a small, supportive team working with a key government client.

Key Responsibilities

• Respond to phone and online enquiries with empathy and professionalism
• Resolve incidents and maintain daily workloads efficiently
• Assist with general administration duties
• Navigate and guide clients through online systems
• Handle potentially difficult or emotional conversations with care
• Support and collaborate with a close-knit team of 6

What You’ll Bring

• High attention to detail, especially in data entry
• Strong written and verbal communication skills
• Ability to adapt quickly and pivot between tasks
• Resilience in managing fluctuating call volumes
• Reliability and commitment to team success
• Experience dealing with distressed or vulnerable clients

This role requires someone who thrives in a dynamic environment and can build strong relationships both with clients and within the team.

Interested?

Please contact Jacqui on (07) 3239 2500 for a confidential discussion.

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DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

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