Full-Time Receptionist and Administrator – Join Our Growing Team at Elite Electrical!

About Elite Electrical:
Elite Electrical is a fast-growing provider of high-quality domestic electrical, heating, and cooling maintenance services across Melbourne. We pride ourselves on our professional, reliable service and our commitment to building long-lasting relationships with our clients. We are looking for an enthusiastic and reliable full-time Receptionist and Administrator to join our dynamic team and help drive our continued success.

Position: Receptionist and Administrator
Location: Melbourne - Rowville
Hours: Monday to Friday, 8:30am - 4:30pm (hours may vary)

Key Responsibilities:

Reception & Communication Management:

Answer and screen phone calls, take accurate messages, and follow up on tasks.

Respond to and manage emails, ensuring prompt communication with clients and internal teams.

Review and manage missed calls and SMS messages daily.

Handle incoming and outgoing mail, ensuring timely processing of invoices and other important documents.

Customer Service & Administrative Support:

Provide exceptional customer service, managing general administrative tasks and ensuring smooth day-to-day operations.

Assist with the preparation of materials for meetings and presentations.

Track and follow up on pending administrative tasks to ensure timely completion.

Administration & Scheduling:

Organise and manage the daily calendar, prioritising tasks and appointments for senior staff.

Schedule job dates/times with customers, confirming details and availability.

Enter and confirm scheduled jobs in ServiceM8, assigning technicians and notifying clients.

Assist with job progress tracking, sign-offs, invoicing, and follow-ups in ServiceM8.

Assist with invoicing and account management, processing outgoing invoices and forwarding them for payment via Xero and ServiceM8.

Document & Filing Management:

Maintain and organise the office filing systems, ensuring all documentation is easily accessible and up to date.

Process and manage apprentice profiling cards in the Exemplar Systems portal, ensuring timely approvals.

Assist with the preparation of reports and presentations, ensuring accuracy and timeliness.

Organise, file, and archive incoming documents as necessary.

Office Supplies & Inventory Management:

Oversee office supply inventory, ensuring stock levels are maintained and placing orders when necessary.

Monitor office equipment and coordinate with vendors for repairs and maintenance.

What We Offer:

A fun, dynamic, and supportive work environment with room for growth.

Opportunities for career development, skill enhancement, and ongoing training.

Mentorship to help you succeed in your role and grow within the company.

Skills & Qualifications:

Previous experience in administration, reception, or office management is preferred.

Proficiency in office software, including Microsoft Office and Google Suite.

Experience with ServiceM8, Xero, and Asana is a bonus.

Strong communication skills, attention to detail, and excellent organisational abilities.

Ability to multitask and handle a range of tasks effectively.

Positive attitude and a strong team player.

How to Apply: If you are ready to join a growing, innovative company and contribute to a positive and productive work environment, we want to hear from you! Please send your resume to [email protected].

Note: We will not accept recruitment agencies or phone calls.

We look forward to welcoming a new member to our team!