Business Support Officer - Intake

Make a Real Impact in the Disability Sector

We’re looking for a part-time Business Support Officer - Intake to join our team and be the welcoming face of AYS. This is your chance to play a vital role in helping individuals and families navigate the NDIS and connect with the right supports.

What you’ll be doing:

Acting as the first point of contact for new inquiries and referrals

Coordinating the intake process and allocating referrals to the right team members

Responding to NDIS service requests and linking participants to the right supports (Support Coordination, Plan Management, Therapy)

Facilitating first meetings and helping families understand their options under the NDIS

Collecting and collating information to ensure services align with individual NDIS plans

Onboarding new referrals into our systems and meeting a strict 48-hour KPI for participant contact

What we’re looking for:

Strong administration skills and the ability to juggle multiple priorities

Experience working to deadlines in a fast-paced environment

Strong customer service experience

Knowledge of the NDIS and confidence working with children, young adults, and adults with disability (including Autism Spectrum Disorder)

Excellent interpersonal skills to build strong relationships with families, staff, and professionals

Strong verbal and written communication skills, with solid Microsoft Office skills

Why join AYS?

Local & independent – be part of a team that’s proudly Geelong-based and community focused

Purpose-driven work – every day you’ll be making a difference in the lives of people with disability

Supportive team culture – join colleagues who are passionate, professional, and values-driven

If you’re a highly organised people-person who thrives on helping others, we’d love to hear from you!

Apply now and start your journey with Access Your Supports.

Applications will be assessed as they are received so apply fast! If you require reasonable adjustments to the recruitment process, please let us know.

For a confidential discussion about this opportunity, please contact Alisha Dickens (HR Advisor) on 03 4222 7479

AYS is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Alisha Dickens at [email protected] for a confidential discussion.