The Company

This is a unique opportunity to join one of Australia's leading universities, known for its commitment to student success, academic excellence, and social impact. With a strong focus on community engagement and innovation, the institution plays a critical role in shaping the future of higher education in Australia. You'll be part of a supportive and forward-thinking environment that values collaboration, integrity, and continuous improvement.

Purpose of the Role

Reporting to the Advisor, Course Transition, the successful candidate will play a pivotal role in delivering high-quality, consistent, and accurate student services. This role is integral to supporting course transition processes and ensuring an exceptional experience for students and staff.

You will be required to navigate high-volume, high-pressure tasks including manual amendments to student study plans and work collaboratively with teams across the university. A strong ability to manage detailed administrative processes and maintain professionalism, positivity, and a solutions-focused mindset is essential.

Responsibilities

• Processing complex changes to student study plans in the student information system, ensuring accuracy and alignment with institutional policies.
• Applying in-depth knowledge of procedures, rules, and systems to support course transition tasks and resolve student-related issues.
• Liaising with internal stakeholders to ensure a smooth and consistent transition process for students across faculties.
• Maintaining accurate records and generating reports to meet internal and external requirements.
• Contributing to operational improvements by identifying gaps and helping design or implement better service delivery tools, such as training resources or system enhancements.
• Supporting training and onboarding of new staff, and contributing to the development and documentation of team procedures.
• Providing excellent customer service through timely and effective communication with students and staff, in line with Service Level Agreements.
• Escalating complex issues and making informed recommendations to the Coordinator, Course Transition.
• This is a hands-on role suited to someone who enjoys problem-solving, working with multiple systems, and contributing to the success of both students and the wider university.

About You

• You are a detail-oriented professional with strong administrative experience, preferably in a university or similarly complex environment.
• You excel at working with multiple systems, quickly upskilling when needed, and delivering work with a high degree of accuracy.
• Your interpersonal skills enable you to collaborate across teams, and your problem-solving approach allows you to thrive in fast-paced, high-volume situations.
• You're committed to delivering excellent service and contributing to continuous improvement in student administration processes.

The are multiple positions available. Please Apply or contact Sharon for more info 9629 9999.

Dixon Appointments values diversity and inclusion and is committed to providing a safe, inclusive and barrier-free recruitment experience. Please indicate your preferred method of communication in your application, and please let us know if you require any adjustments when dealing with us.

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