My Way Community Alliance is a friendly, welcoming and socially responsible community organisation. We provide NDIS, Disability, youth and elderly support services. Our vision and mission is to support meaningful, valued and contributing roles for all Australians.

The Referral and Intake Coordinator is required to take referrals by phone and in person and ensure the referral process is followed through and completed in a timely, sensitive, supportive and professional manner. The Referral and Intake Coordinator role engages, screens, assesses, refers, provides brief information gathering and coordinates care for the associated Business Unit of parent company My Way Community Alliance Ltd. (My Way Disability and Aged Care)

This position is part-time for 3 days/week in our Geraldton Office and in the Geraldton Community. The incumbent is required to have a reliable personal vehicle to undertake the duties of this role.

Why you should be interested in applying:

• My Way is a vibrant and growing community multicultural organisation.

• We have Full Salary Packaging, which means that you ultimately benefit from a higher take-home pay. Includes novated lease.

• An Employee Assistance Program, which is always a good benefit to have.

• Attractive reimbursement for transport allowance.

• Fulfillment, meaning and personal satisfaction with the knowledge that you are making a positive difference in society.

• Ongoing training and personal development to hone your leadership skills.

Key Responsibilities:

• Take referrals and manage the intake process in its entirety, including the administrative aspects and weekly data reporting

• Take referrals for new participants over the phone, emails and in person

• Ensure all referrals are managed professionally and new participants are allocated to an appropriate person/program

• Refer all participants onward as required, and maintain the database of agencies for onward referral

• Develop relationships with other providers and health-based services to create new pathways for referrals to the organisation

• Maintain intake data collection systems (e.g., forms, database) and ensure My Way’s client information management system (MYP) is updated with new participants and participants referred on as required

• Collaborate with management to continuously review the intake process and suggest improvements as necessary

• Handover referral files and notes to the line manager to allocate assign participant a relevant worker as requested.

• Attend community events, expos, and forums that can generate potential connections and leads.

Required Knowledge, Skills & Experience

• Knowledge and understanding of relevant referral pathways to health, education, employment, recreational, cultural, housing, mental health, legal, drug and alcohol and other support services

• Strong coordination, leadership and peer support skills.

• Solid computer skills and the ability to learn new systems and software fast

• Ability to think creatively and use initiative, to work independently and as part of a multidisciplinary team.

• Strong written and computer skills for the creation of plans, programs, reports, correspondence and other documents.

• Established problem solving and conflict management skills.

• High level communication, influencing, and relationship-building skills

Other notes:

***At this point, we respectfully ask that only candidates apply directly. No agencies please***