About BYD

Proudly a part of Harmony Auto, it is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognized as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.

Now BYD Castle Hill needs a Service Advisor to join our dynamic group.

All salary packages will be decided based on your experience.

Job Summary:
As a service advisor, you will be serving as a bridge between customers and dealerships, performing daily reception work at the after-sales service front desk, and assisting the service manager in completing after-sales department goal planning.

Key Responsibilities:

Service consultants should develop and promote the dealership's maintenance services

Manage customer maintenance appointments

Receive customers and fill out work orders

Prepare for delivery after maintenance

Coordinate the progress of maintenance work

Vehicle delivery

Follow up with customers

Coordinate the ordering of special parts

Vehicle return matters

Implement a fair and equitable warranty policy

Support pre-delivery services and delivery work

Provide excellent customer service

Respond to customer questions

Respond to customer concerns

Resolve customer concerns through follow-up calls

After-sales and new car handover.

Qualifications:

Education: Diploma or higher in automotive or a related field.

Training: Knowledge of relevant laws and regulations; familiarity with BYD/Lexus operations.

Experience:

3+ years in automotive repair or related industries.

1+ year in customer service.

Familiarity with BYD/Toyota operations is advantageous.

Skills:

Computer proficiency.

Strong communication and analytical skills.

Valid driver’s license.

Attitude: Positive, team-oriented, good image and temperament, resilient under pressure.

Work Conditions:

Location: 4S dealership.

Environment: Comfortable, low risk.

Apply today, interview ASAP, and offer next week. An immediate start is preferred!

You must be eligible to work in Australia.

Ready to take a giant step in your career? Interstate Candidates are WELCOME.

Please apply via Seek or email your CV to [email protected]