Are you a proactive problem-solver who loves guiding people through change?
We’re on the hunt for a Client Project Manager who can take the reins on client onboarding, run smooth software implementations, and make cloud tools feel second nature to our clients...all without the jargon.

In this role, you'll lead the charge on projects, deliver hands-on training, and help accounting firms adopt systems that actually work (and stick). You’ll be the go-to person for best-practice advice, making sure our clients not only survive the transition but thrive long after go-live.

We’re a no-fuss team that values clarity, reliability, and a good sense of humour. If you’ve got a background in cloud software and accounting, love turning chaos into calm, and know how to talk to real humans, we’d love to hear from you!

What we are offering:

Competitive salary between $90,000 $100,000 per year.

Permanent work from home set-up anywhere in Australia.

Flexible work schedule (full-time or part-time)

Career growth.

Great team environment.

Key Responsibilities:

Project Management: Lead and manage client projects from initiation through to successful implementation, ensuring timelines and deliverables are met.

Software Implementation & Training: Provide remote installation, configuration, and personalized training on a variety of cloud software solutions tailored to meet client needs.

Client Relationship Management: Foster and maintain strong, positive relationships with clients, acting as their main point of contact and trusted advisor throughout the project lifecycle.

Technical Support: Offer ongoing technical support to clients through various channels, including phone, email, and online meetings, to resolve any issues that arise.

Expert Knowledge Development: Stay ahead of industry trends by continuously developing an expert level of knowledge in cloud software solutions.

Educational Content Creation: Create, maintain, and distribute instructive materials and online coursework to support client education and software adoption.

Process Improvement: Continuously refine and enhance implementation, documentation, and adoption processes to drive greater efficiency and client satisfaction.

Skills & Experience:

Minimum one year of experience working in a public practice accounting firm. THIS IS A MUST!

A thorough understanding and enthusiasm for technology and cloud applications such as Xero, Xero Practice Manager, Xero Workpapers, Ignition and FYI / Suite Files.

Experience in implementing and integrating software either in a client or vendor role.

Experience with client support and training, both one-on-one and in small groups, via online sessions.

Exceptional multitasking skills, with the ability to conduct multiple projects concurrently.

High attention to detail, strong interpersonal, organisational, and time management capabilities.

Able to work in a team as well as independently.

Proactive attitude, complemented by a good sense of humour!

About us:

Here at Clarity Street, we turn accounting firms' frustrations into best-practice solutions, creating a practice that's not just efficient, but enjoyable!

We work with a wide range of cloud-based software products and provide tailored solutions to Public Accounting firms looking to find and adopt the best technology to transform their operations.

We assess the business and advise on the most suitable software to fit their needs then provide full implementation, training and support services to ensure the transition is as seamless and successful as possible.

Visit our website to learn more: https://www.claritystreet.com.au/

Why Join Us?

We’re a no-nonsense, supportive team that values trust, ownership, and doing great work without unnecessary layers. You’ll have the freedom to bring your ideas to life and the backing to make them happen.

If this sounds like your kind of role, we’d love to hear from you.