🚀 Join Rocket Care as a Client Service and Intake Coordinator – Sunshine Coast

Are you passionate about making a difference from the very first point of contact? Do you thrive in a fast-paced environment where care, collaboration, and organisation come together to create meaningful outcomes? Rocket Care is seeking a dedicated Client Service and Intake Coordinator to join our growing Sunshine Coast team.

About Rocket Care

Rocket Care is a forward-thinking, fully registered NDIS provider dedicated to delivering person-centred, innovative care for people living with a disability.

With a mission to empower individuals to reach for the stars, we champion independence, inclusion, and community connection. Our team is united by a shared vision to create a world of opportunities where everyone can shine.

The Role

As our Client Service and Intake Coordinator, you’ll be the welcoming face of Rocket Care—managing referrals, coordinating services, and ensuring a smooth and supportive transition for new participants. You’ll play a vital role in connecting clients and their families with the right services, while keeping everything compliant, accurate, and person-centred.

Key Responsibilities

Triage and manage incoming referrals and service pipelines

Coordinate client onboarding, service agreements, and intake documentation

Build and maintain strong communication with clients, families, and stakeholders

Develop care profiles, support plans, and ensure smooth service commencement

Monitor NDIS plan dates to ensure continuity of supports

Manage client incident reports and compliance requirement

Collaborate with the Workforce Coordinator to match the right staff with the right clients

Provide after-hours support as part of the Manager On-Call rotation

What You’ll Bring

Strong organisational and case management skills

Excellent communication and interpersonal abilities

Knowledge of NDIS processes and compliance standards

Ability to manage competing priorities and work under pressure Proficiency with client management systems (Sandwai experience desirable)

Strong problem-solving and decision-making skills

Why Rocket Care?

A supportive, values-driven workplace where your work has impact

Opportunities for professional growth and development

A collaborative team culture that celebrates success

Sunshine Coast-based — work where lifestyle meets purpose

Apply Now

Ready to launch your career with Rocket Care? Submit your resume and a brief cover letter detailing your suitability for this stellar role via SEEK. If you have any questions in regard to the positions offered, please email [email protected] with the subject line: “Client Service and Intake Coordinator – Sunshine Coast”.

Applications close 06/10/2025 so don’t delay—your adventure awaits!

Join Rocket Care and help us light the way for others, one mission at a time. 🚀