This role is within the Aged Care Policy Branch of the Independent Health and Aged Care Pricing Authority (IHACPA).

The Operations Officer in the Aged Care Accommodation section is responsible for allocating Refundable Accommodation Deposit (RAD) applications received to the section’s in-box to the team, inputting applications into the database, and record keeping.

The Operations Officer is responsible for tracking and managing incoming calls and enquiries from the sector and redirecting queries from consumers and their families. The position supports assessors in compiling and the secure filing of decisions and reports, coordinating the allocation process of applications and managing the development of lapsing letters. The Operations Officer also supports procurement, reporting the section’s monthly and annual reporting, and supporting the development of key policy and procedural documents.