Service Team Leader

Churches of Christ Home Care – Warwick

Permanent Full-Time Opportunity

About the role

Churches of Christ are currently looking for caring and reliable individual to take on the role of Service Team Leader (sometimes known as a ‘Care Partner’ ) within our dynamic Home Care – Southern Downs team, you'll be the vital link between our clients and the new Support at Home program—ensuring older Australians receive the right care, at the right time, in the way that best suits them.

This is a hands-on leadership role where you'll guide a team of passionate Home Care Workers to deliver high-quality, person-centered care that upholds dignity, independence, and quality of life. You'll work closely with clients, their families, and external providers to tailor support and foster strong, trusted relationships.

As a Care Partner, you will:

• Assess Client Needs: Conduct initial and ongoing assessments to understand physical, emotional, and social needs, identifying risks and tailoring care plans with clients and families.
  
  
• Care Planning: Develop, review, and update person-centered care plans aligned with client goals and Support at Home funding.
  
  
• Coordinate Services: Organise in-home supports and liaise with external providers to ensure timely, quality care.
  
  
• Advocate and Educate: Support clients to understand their funding, choices, and rights, and advocate for access to appropriate services.
• Budget Oversight: Monitor individual budgets and guide clients on effective use of funds.
  
  
• Relationship Building: Build strong connections with clients, carers, and providers, supporting smooth transitions and ongoing care.
  
  
• Compliance and Safety: Maintain accurate documentation, uphold aged care standards, and proactively manage risks.

Our clients are at the heart of everything we do. To ensure they receive the highest standard of care, your reliability is crucial.

Who we're looking for

You're a natural people leader with a heart for community care and a talent for getting the best out of your team. You're confident navigating the aged care space and thrive in a fast-paced, mobile work environment.

Our ideal candidate

• Has strong communication skills, is highly organised with advanced problem-solving skills
• A strong understanding of Home Care Packages, Support at Home Packages and Commonwealth Home Support Program
• Currently holds a Certificate III in Individual Support or similar
• Currently holds a Medication competency
• Currently holds, or willing to obtain a First Aid and CPR qualification
• Currently holds, or willing to obtain a current Police Check
• Currently holds, or willing to obtain a National Personal Insolvency Check

• A current driver's license and a reliable, registered, and comprehensively insured vehicle suitable for work purposes are essential for this role. (Reimbursement of $0.96 per KM is provided for use of own vehicle)

• Hold valid Australian Work Rights – Unfortunately we are not currently able to sponsor

Importantly, you will be someone who closely aligns with our organisational values of: Unconditional Love, Continual Innovation, Mutual Trust, Wise Stewardship and Safety.

About Us

We are one of Australia’s largest and most diverse not-for-profit organisations, with a legacy of care and compassion spanning over 140 years. Through our faith-based mission, the church and organisation work together to provide holistic support across family services, community housing, retirement living, home care, and residential aged care. With services across Queensland and Victoria.

Employee Benefits:

As a not-for-profit, employees can salary package up to $18,549 p.a. tax-free — $15,900 on everyday expenses and $2,649 on meals/entertainment, which can significantly increase your take-home pay. To find out what salary sacrificing can mean for you click here.

We offer generous annual leave, an Employee Assistance Program, a supportive work culture, and discounts at a range of retail outlets.

Ready to Make a Difference?

Visit www.cofc.com.au to learn more about us. Please click the Apply Button. For further inquiries, contact Sue on 0447 839 656

We actively encourage and invite applications from Aboriginal and Torres Strait Islander people for all our positions.

Applications will be assessed as they are received.