What You'll Do
As a Case Manager (Service Team Leader) in our client's Home Care team located in Hervey Bay, you'll be supporting both clients and care workers who assist them day to day. You'll coordinate services, manage care plans, respond to client needs and be a go-to support for your team—making sure they feel confident, equipped and valued in their roles.
This is a varied role where no two days are the same. You might be mentoring staff, reviewing services, solving rostering puzzles, or working with families and health providers to keep things running smoothly. If you're organised, calm under pressure and passionate about people—this is a role where you'll make a real impact.

This role offers the rare opportunity to build genuine relationships with your clients while delivering meaningful care.

What you’ll bring:

• Certificate III in Individual Support (Ageing) or equivalent
• Completed HLTHPS006, HLTAAP001 & CHCCCS031
• First Aid & CPR, driver’s licence, insured vehicle
• Experience leading a home care or community care team

Bonus points for:

• Aged care or community care sector experience
• Intermediate computer skills

Employee Benefits
As a not-for-profit entity, employees can package up to $18,549 p.a. of their taxable income before your income tax is calculated. Up to $15,900 p.a. on everyday expenses (such as mortgage payments, rent, groceries, bills and insurance) plus up to $2,649 p.a. on meal/entertainment benefits.

By being such a large organisation, our client is also able to offer a range of compelling benefits. Including but not limited to:

• Five (5) weeks of annual leave and the ability to purchase more;
• Grants (for eligible employees) to assist in formal study;
• Discounts through our large network of retail partners including: JB Hi-Fi, The Good Guys, Goodlife Health Clubs, Bupa Health, Plus many more;
• Employee Assistance Program;
• A work culture that values you.

Looking to make a real impact in people's lives?
Imagine finishing your work day and heading out for a walk along the Esplanade, camping under the stars, or catching the ferry to K'gari (Fraser Island). Hervey Bay is surrounded by surf beaches, scenic hiking trails, and outdoor adventure spots to suit every lifestyle.
If you're a genuine, caring person with a passion for helping others—and you value flexibility, humour, and love working alongside a collaborative team—you'll feel right at home.
Why Join?

• Live coastal, work local - enjoy a relaxed lifestyle while doing meaningful work.
• Be part of a mission-driven, not-for-profit organisation with over 130 years of care behind us.
• Join a mixed team of professionals and semi-professionals committed to delivering quality care to our seniors.
• Work in a team that values being genuine, adaptable, compassionate—and yes, a good laugh too.