Office Manager - Boutique Corporate Gifting Company

Location: Braeside Warehouse (On-site), Relocating to Brunswick/Northern Suburbs in May 2026
Position Type: Full-Time, Immediate Start Salary: $85,000

About Our Company

We are a dynamic and growing boutique corporate gifting company, specializing in delivering exceptional service. Our reputation is built on going above and beyond to create unforgettable client experiences with our beautiful gift hampers. This is a unique opportunity to join at a pivotal moment: you will work directly with a successful entrepreneur who has recently acquired a 2nd multi-million dollar business. Success in this role will allow you to play a major part in growing this exciting group of companies.

The Opportunity

We are seeking a hands-on and proactive Office Manager to own the entire production and fulfillment lifecycle. You will be the central hub between sales and delivery, responsible for maintaining consistency and quality. Your mission will be to build scalable systems, lead our warehouse team, and ensure we maintain our high standards of quality and service during a period of exciting growth.

Key Responsibilities

· End-to-End Fulfillment Management: Take ownership of the operational process from the point of sales handover through to final delivery, ensuring a seamless and premium client experience.
· Production & Inventory Coordination: Collaborate with and lead the warehouse team to plan production schedules, manage inventory levels, and place timely orders for materials to meet all client deadlines.
· Process Improvement & Systemization: Develop, document, and implement clear standards and procedures across production and logistics to enhance efficiency, scalability, and profitability.
· Quality Control & Standards: Uphold our commitment to quality by ensuring every product meets our high standards before it reaches the client.
· Project Management: Utilize strong project management skills to juggle multiple client projects simultaneously, keeping all deliverables on time and on budget.
· Technology Utilization: Leverage our CRM (Zoho) and other tools to track orders, manage client details, and streamline communication.

What You Bring to the Role (Qualifications & Experience)

· Proven experience in office, operations, production, or fulfillment management. Experience with a high end product is highly desirable.
· A hands-on, "can-do" attitude with the willingness to step in and support the team on the warehouse floor during peak periods, especially in the lead-up to Christmas.
· Strong familiarity with mapping customer journeys and optimizing operational workflows to enhance client satisfaction.
· Tech-savvy with experience using a CRM platform (Zoho experience is a significant plus).
· An exceptionally detail-oriented and collaborative approach with a knack for problem-solving.
· Excellent project management and organizational skills, with the ability to prioritize effectively in a fast-paced environment.
· A creative mindset with the ability to design simple, effective processes that improve business efficiency.

How to Apply

If you are a motivated operations professional excited by the challenge of building and refining processes within a growing company, we would love to hear from you.

Please submit your resume and a cover letter outlining why you are the perfect fit for this role.

We look forward to meeting you!