STEELBRO is a leading manufacturer of road transport equipment and container handling solutions (sideloaders). With a long history of development and success and today owned and backed by Howard Porter, STEELBRO is now a leading brand and combines a strong heritage (since 1878). Today STEELBRO is fueled with cutting edge product manufacturing facilities and now remains at the forefront of container solutions (side loader) design, innovation and production .

Steelbro is currently seeking an experienced Workshop Supervisor and Customer Care Representative to build and increase our customer base and coordinate, build and collaborate with a small mechanical team at the STEELBRO Service Centre located in SOUTH WEST NSW.

To be successful in this role, you will be a sales leader, have an eye of detail, a strong safety focus and enjoy leading a small team in the service and repairs of transport solutions (trailers). An ability to generate new enquires and increase sales and workload is key driver.

Priorities and tasks include:

Develop and implement marketing strategies to ensure local operators know where we are and, what we do,

Execute customer contact to ensure local operators know where we are and what we do,

Promote the sales of new equipment and the service to existing equipment to new and established customers,

Overseeing the servicing and maintaining or our local and interstate customers on sideloader repairs and service,

Oversee the breakdown repairs on sold equipment off site (if required) to minimise customer fleet interruptions,

Oversee the identification of defects in a timely manner and taking necessary action to control and repair,

Supervision and coordination of our NSW service and repairs workshop (1-3 mechanics),

Develop, train and support workshop team to meet operational and customer needs,

Scheduling of jobs and may assist with parts sourcing,

Ensuring service and mechanical repairs are documented/recorded in internal systems and comply with statutory inspections and company requirements/standards,

Able to identify and repair Mechanical faults in heavy equipment (sideloaders)

You will likely possess the following qualifications and experience:

Previous experience in transport solutions workshop operations (2 years minimum preferable) and sales of equipment,

Strong sales and customer liaison

Customer service and sales experience - new customers

Experience and understanding of various computer systems,

Its desirable if you possess:

Excellent knowledge of mechanical equipment and terminology

Strong mechanical aptitude and diagnostic skills

In return we offer:

An autonomous role with a market leader,

Opportunity to set up your own systems and centre.

Supported by a major player in the transport solutions industry.

If this sounds like the job for you, please click APPLY to submit your application (resume and cover letter) to:

[email protected]