Vacancy Number: 121

Position Title: International Compliance and Payments Officer

Employment Status: Fixed Term, Full Time (Approx 58 weeks)

Department: International Partnerships

Location: Preston

Award Classification: PACCT 4

Salary: $66,244 - $71,296 per annum (plus superannuation)

Hours per Week: 38

Applications Close: Sunday 21st September

Why Join Us

Melbourne Polytechnic has been a leader in practical, real-world education since 1912. We offer:

Industry-led, hands-on training

Inclusive, future-focused environments

A strong commitment to staff wellbeing

A culture built on curiosity, collaboration, and care

About the Role

We are seeking a skilled and motivated International Compliance and Payments Officer to contribute to impactful outcomes in the International Partnerships department. You’ll play a key role in delivering strategic and operational services aligned with Melbourne Polytechnic’s values.

This role supports the effectivedelivery of international student compliance and financial services. You will work closely with students, education agents, and internal teams to ensure smooth enrolment, payment, and compliance processes.

Key Responsibilities

Provide high-level customer service to international students and education agents

Manage enrolment variations including deferrals, extensions, withdrawals, and refunds

Negotiate and manage tuition payment plans and extensions

Process financial transactions including payments, invoices, and refunds

Maintain accurate records in PRISMS and student management systems

Prepare official documentation including offer letters and confirmations of enrolment

Coordinate services such as airport pickup, accommodation, and health insurance

Ensure compliance with ESOS Act and National Code standards

Support continuous improvement and contribute to team success

Skills and Experience Required

Relevant degree or equivalent experience

Strong knowledge of the international education sector and compliance frameworks

Excellent communication skills across diverse cultural backgrounds

Proven ability to manage complex administrative tasks with accuracy

Strong problem-solving and time-management skills

Ability to work independently and collaboratively

Experience with financial systems and student management platforms

Additional Requirements

Successful candidate will be required to provide:

A valid Victorian Employee Working with Children Check (WWCC)

A National Police Check

How to Apply

Click Apply to submit your application through Melbourne Polytechnic’s careers portal. There, you will be able to view the full Position Description and upload your documents.

Please:

Complete all pre-screening questions

Upload your CV and a brief cover letter (maximum 2 pages) outlining how your skills, experience, and personal attributes align with the Key Skills and Experience in the PD

Ifapplying for a teaching role, upload combined copies of your relevant qualifications and provide your USI VET Transcript (if available):

Include the transcript link (from your USI Student Portal) in your cover letter, and upload the transcript PDF under the qualifications section

File Requirements:

Each file must be under 2MB. PDF is preferred (Word .doc or .docx also accepted). Avoid special characters in filenames (e.g., ! @ # % *).

Selection Process

Our process includes:

An interview (in-person or via Microsoft Teams)

Reference checks

Employment and qualification verification

Questions?

Contact: Recruitment Team

Email: [email protected]

Diversity and Inclusion

Melbourne Polytechnic is an equal opportunity and child-safe employer. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with a disability, people from diverse cultural backgrounds and gender identities.

Recruitment Agencies

Melbourne Polytechnic manages all recruitment directly. We do not accept unsolicited applications from agencies unless engaged through the State Purchasing Contract and with prior written approval.