Full-time | Hybrid Role 3 days WFH | 2 days Brisbane CBD offices

Looking for your next step in call centre customer service? This role offers the perfect mix of inbound call handling, problem-solving, and genuine customer care—along with hybrid flexibility and a competitive salary package.

About the Role
As a Customer Service Representative, you’ll manage around 25 inbound calls per day, averaging 15–20 minutes each, plus follow-ups. You’ll provide clear, accurate, and empathetic support to new and existing members, guiding them through essential services.

This role is best suited to call centre professionals who enjoy structured targets, varied customer interactions, and being part of a team that values both performance and people.

What’s in it for You?

• $76,148.80 salary package (includes superannuation)
• Hybrid flexibility – 3 days WFH, 2 days in a modern CBD office close to public transport
• Comprehensive training – no guesswork, we set you up for success
• Career growth – structured development pathways in a growing organisation
• Fast-paced environment – daily call volume is steady but manageable (~25 inbound calls)
• Supportive team – managers and colleagues who care about your success
• Work-life balance – hybrid model available after probation

What You Bring to the Role

• 2+ years’ call centre or inbound customer service experience
• Strong problem-solving skills – able to provide quick, clear solutions
• People-first mindset – calm, empathetic, and professional over the phone
• Excellent communication – confident in handling diverse customer needs
• Call handling soft skills – active listening, emotional intelligence, and rapport building
• System savvy – experience with CRMs, multiple screens, and Microsoft Office tools
• Previous experience in Aged Care, NDIS, Financial Services, or other service-focused industries (highly regarded)
• Adaptable and resilient – thrives in a dynamic call centre environment
• Current Driver’s Licence and Passport (for Police Check)

If you’re ready to bring your call centre expertise into a role where your work makes a real impact and you’ll be supported by a great team. Apply today!

Hinchen Recruitment Group is a team of experienced industry recruiters who offer a highly informative honest process, where our genuine goal is to provide a quality & valued service. One that is respectful to all & is as transparent as possible. Confidentiality is assured with all applications, with your privacy our utmost priority.

Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder’s past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.