About Us

Solid Holistic Care (SHC) is a registered NDIS provider offering high-quality Supported Independent Living (SIL), Respite, and Community Participation services. Our focus is on empowering participants to live fulfilling lives through person-centred support, inclusive care, and a culturally safe approach. As we continue to grow, we’re looking for a dynamic and compassionate Intake Coordinator to join our team and support participants through their onboarding journey — from referral to service commencement.

About the Role

This is not your typical desk job! As our Intake Coordinator, you will play a central role in welcoming participants into SHC’s services. You’ll manage incoming referrals, facilitate intake meetings, and help match participants with the right supports. You’ll also take the lead on our social media platforms, coordinate SHC-hosted events, and represent the organisation at NDIS expos and community networking events. This is a highly rewarding and people-focused role that blends compliance, service coordination, and creative engagement.

Key Responsibilities

Manage the intake process for SIL, Respite, and Community Participation referrals

Conduct participant assessments, service matching, and transition planning

Complete onboarding documentation

Maintain accurate records in the CRM and ensure NDIS compliance

Liaise with support coordinators, families, and internal teams

Coordinate SHC events (e.g. open days, forums, community expos)

Manage SHC’s social media presence with engaging, values-aligned content

Attend networking events and represent SHC in the community

What We’re Looking For

Experience in the NDIS, disability or community sector (intake, support coordination, or similar)

Understanding of SIL, respite, and community-based supports

Strong communication and organisational skills

Confident using CRMs, Microsoft Office, and social media tools

Experience planning events or managing social media (advantageous)

Certificate IV or above in Disability, Community Services, or Marketing (desirable)

Why Join SHC?

✔ Flexible working hours

✔ Supportive, inclusive team culture

✔ Opportunity to grow your skills across operations and community engagement

✔ Make a meaningful impact in the lives of people living with disability

✔ Play a key role in SHC’s growth and visibility in the community

Ready to Apply?

We’d love to hear from you!