The Role

Our Office Administrator will be the heartbeat of the business. They are the person who ensures everything runs smoothly day-to-day, while also helping us set up systems that will sustain our rapid growth.

From customer care and office organisation to supporting logistics, and streamlining processes, you’ll take pride in keeping things in order and finding better ways of working. If you’re the kind of person who loves variety, thrives on responsibility, and wants to be part of a values-driven business that’s going places, this is your chance.

What You’ll Be Accountable For

Customer Care & Support

Sharing responsibility for handling customer enquiries via phone and online channels.

Processing customer requests.

Ensuring every customer interaction reflects our values and standards.

Office & Administration

Maintaining day-to-day office organisation.

Providing executive admin support to the leadership team.

Coordinating calendars, documents, logistics for expos/events and team activities.

Logistics Support

· Assisting with posting parcels as needed.

· Supporting wholesale and eCommerce logistics when required.

· Liaising with logistics partners and suppliers.

Systems & Process Support

Setting up and maintaining efficient filing, project, and workflow systems.

Managing and organising the internal drive.

Streamlining office processes with automation and AI tools to save time and improve efficiency.

Team & Culture

Assisting with supporting new team members and administration.

Contributing to a positive, values-driven team environment.

About You

We’re looking for someone who is a natural problem-solver, able to spot issues quickly and come up with practical solutions.

You’ll be highly organised, detail-oriented, and proactive, with a genuine excitement for setting up systems and processes. Tech-savvy and curious, you’ll enjoy exploring AI, automation, and workflow optimisation to improve the way things are done.

You’ll be comfortable juggling a mix of customer support, admin, and operations, and skilled at keeping information organised across various tools and project management platforms.

Most importantly, you’ll bring strong communication skills and a helpful, can-do attitude that makes you a trusted and reliable member of the team.

We’re looking for someone who is:

Driven and determined: you get things done, solve problems, and take ownership.

Proud and loyal: you care about your work, your team, and being part of something meaningful.

Organised and proactive: you see what needs doing and do it before being asked.

Tech-savvy and curious: you are comfortable with digital tools, keen to embrace automation.

Flexible and resilient: no two days are the same in a small, growing business, and you like it that way.

About Zea

Zea is a family-owned Australian health and wellness business on a mission to bring the healing power of nature to the world. From our award-winning Kunzea Pain Relief Cream to natural skincare, essential oils, and honey, we’re creating products that combine science, sustainability, and family values.

We’re a small but fast-growing team, and we need a driven, determined, and loyal Office Administrator to help us build strong foundations as we scale.

Why Join Zea?

Be part of a purpose-driven, family-owned company making a real impact.

Play a critical role in the support of a rapidly growing business.

Work in-office with a close-knit, supportive team where your contribution is valued.

Opportunities to grow and shape your role as the business evolves.