About the role

Are you interested in a permanent full-time opportunity as a Community Laws Officer, an exciting role that offers you something different every single day? Our Community Laws team are an innovative group of professionals that strive to set new standards in community safety and amenity. This rewarding role is on the front line of services offered by Council to the local community with a broad spectrum of responsibilities.

As a Community Laws Officer, you will:

• Undertake Animal Management and Local Law enforcement.
• Provide advice, guidance and assistance to educate and foster a greater understanding in the community of the need to prevent, control and monitor issues associated with Community Laws.
• Encourage and maintain compliance through enforcement, mediation and when required, prosecution of breaches against Acts, Regulations, Local Laws and parking legislation.
• Promote responsible pet ownership within the municipality of Knox City Council
• Compose letters, reports, witness statements, briefs of evidence and issue infringements.
• Maintain accurate and detail oriented records in our Customer Response System.

This is a full time permanent role based at the Knox Civic Centre. We support flexible working arrangements while ensuring operational needs of the role are met.

This is a Band 5 classified role. Remuneration will be $80,377.95 to $93,517.76 (depending on experience) plus superannuation in accordance with the Superannuation Guarantee and a tool of trade vehicle.

What you will bring to this role

The key selection criteria for this role are:

• Highly developed customer service skills and ability to deal with customers at all levels.
• Focused on resolving conflicts through mediation that supports all parties.
• Ability to prioritise tasks to ensure timely completion of investigations and service requests are met.
• Ability to adapt to a dynamic work environment, demonstrating self-motivation.
• Experience in an investigative role, specifically including the collection of evidence, taking statements, conducting interviews, and preparing briefs of evidence for presentation to external bodies (desired).
• Confident in dealing with animals, in particular cats and dogs whilst applying safe handling techniques.
• Demonstrated ability to interpret and apply legislation.
• Competent in the use of technology systems and applications.
• Strong written and verbal communication skills, with the ability to build strong working relationships across all levels of the organisation and with external stakeholders.
• A commitment to participate in overtime and after-hours duties as rostered or directed to meet operational needs.

The working hours for this role will be 8am to 5pm, Monday to Friday with a rostered day off every 4 weeks. There is an on call roster and overtime to meet operational needs. Council provided uniform, safety equipment (including vest and Body Worn Camera) and other Council equipment will be required to be worn in the role. A tool of trade vehicle is also included.

How to apply

Please submit your application, including your resume and cover letter online via the ‘Apply’ button by 11:55pm Sunday 21st of September 2025.

All applications must be made via the online portal. No applications direct to the hiring manager will be considered.

For further information on this role please contact Jaimee Corcoran, Team Leader Community Laws at [email protected] or on 9298 8531.

A link to the position description can be found in the job listing on our Knox City Council Jobs and Careers page.

Please note: Candidates will be shortlisted as applications are received and this role may close earlier than the anticipated closing date.

Why work at Knox

Discover your future at Knox City Council, where you will deliver meaningful impact, find great opportunities and work with committed people to shape our community. As an employee of Knox, you can enjoy:

• Accrued or rostered days off available for full-time roles, depending on operational requirements

• Broad range of leave options including up to 16 weeks primary and up to 4 weeks secondary parental leave

• Salary sacrifice option for Council-owned childcare fees

• Opportunities to take on temporary roles or work in different teams to build skills and support career growth

• Support towards further study

• 50% off Knox Leisureworks memberships

• Employee Assistance Program (EAP) for support in managing personal and work-related challenges.

To find out more about the benefits of working at Knox City Council, visit knox.vic.gov.au/why-work-knox

Inherent requirements

To view the inherent requirements for this position please see attachment below.

Community Laws Officers - Inherent Requirements Table .DOCX

Our commitments

Knox City Council is an Equal Opportunity Employer that is committed to providing a workplace that embraces diversity and inclusion. We are committed to a positive, barrier-free recruitment process. If you have any support or access requirements, we encourage you to advise us at the time of application.

Knox City Council has zero tolerance for child abuse and all forms of harm to children. All children and young people who access our services, programs, events and facilities have the right to feel safe and be safe. This includes spaces owned or managed by Council. We take the wellbeing and safety of children and young people in our care seriously. We maintain a child safe organisation by embedding the protection of children into everyday thinking and practice. All Knox City Council employees, contractors and volunteers are responsible for ensuring children and young people are valued, heard and protected from abuse.

Knox City Council acknowledges our offices are located on the traditional lands of the Wurundjeri Woi-wurrung and Bunurong people of the Kulin Nation.

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