Key responsibilities

• Manage referrals for eligible victims of crime and their immediate family and provide immediate and trauma-informed support in the form of triage, brokerage and referrals to appropriate specialist support services.
• Undertake referrals to appropriate support services for long term support for recovery.
• Facilitate priority assistance for victims of crime, including accurate recordkeeping and undertaking delegated tasks where required.
• Maintain collaborative working relationships with external stakeholders including the Government departments and non - government organisations who provide services to victims of crime.
• Respond empathetically and effectively to victims of crime, including promoting the rights and needs of victims of crime and facilitating access to the services available to them.
• Identifies and implements ways to continually improve services, though sharing and seeking creative ideas, suggestions, and data to inform the effective delivery of services.
• Participate in stakeholder networks and meetings to deliver an effective pilot and promote the work of Victim Assist more broadly.
• Collect data and provide feedback on the effectiveness of the Victim of Crime Community Response Pilot.

Applications to remain current for 12 months.

Job Ad Reference: QLD/658617/25

Closing Date: Friday, 19th September 2025