Retail Store Manager

Department: Chadstone Retail Store
Reports to: Retail Manager

Your Opportunity at ARC’TERYX:

You lead a team of 12 that delivers best in class guest experiences, building connections and committing to bold objectives both in-store and in our communities. You are responsible for all aspects of the retail store operations, and for the development of your people and communities.

You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same. This enthusiasm for our brand, product, and values inspires your team, which in turn elevates the guest experience, creating space for everyone to find their Outer Peace.

You intuitively find moments to reflect and celebrate achievements, and you create leadership development opportunities within your business to ensure the highest level of engagement for your team. You build capabilities within your team to achieve results for your business both today, and for the future. You recognize that we create a better world, together.

As an Arc’teryx Store Manager of our Chadstone store, here’s what you’d be doing:

Manage and lead a team of high performing product guides

Continuous training and coaching of the team through the lens of the
Arc’teryx Guest Journey and our commitment to best-in-class guest experience•

Championing floor leadership and exceptional guest experience by leading from the floor 80% of your week

Overseeing the entire employee experience from onboarding through offboarding
(hiring, training, developing, performance management, and termination)

Running a profitable store by enrolling the entire team to achieve sales targets and driving discipline in labour planning and controllable expenses

Owning hours management and scheduling for your team with a deep commitment to the guest and employee experiences

Owning all product/inventory management at your store, including executing product walkthroughs, overseeing visual merchandising and sell-through

Utilizing company tools to strategically plan your store budget and labour hours, with full accountability for the results

Are you our next Store Manager?
• You have 2-4 years of leadership and retail management experience
• You have dynamic leadership skills with the ability to recruit, hire, train, lead, motivate, retain and develop future leaders
• You continuously evolve to achieve great results
• You have a passion for service and delivering an exceptional experience for guests
• You have proven ability to set a clear vision, align your team around common goals and foster commitment to these objectives
• You seek the best (not necessarily the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for leading is paralleled by your passion for getting outside and living it
• Strong written and verbal communication
• Excellent time management and problem-solving ability
• Efficient with Micro-soft suite (Word, Excel, Outlook, Excel, etc)

Details:
Hours: Full Time - 38 hours per week (five days a week)
Base Salary + Superannuation + Commission + Seasonal Cloth Allowance

Expectations:
• All employees’ availability must reflect the needs of the business, which may change from time to time. The Store Manager determines the availability needs (in partnership with the Area Manager), and this schedule could include a combination of shift times, including mornings, evenings, and weekends.
• You are fully accountable for and oversee the execution of all deliverables on the Store Manager Role and Responsibilities document, and you perform the role responsibilities of the Product Guide, Lead and Assistant Store Manager as needed