About the role:

We are seeking a commercially minded Operations Lead - Counselling to oversee the day-to-day operations of our growing Counselling team, ensuring effective service delivery, operational efficiency while fostering positive and collaborative culture. If you love bringing the best of people and creating culture of solutions and independence, then this is the right role for you!

This newly created, permanent full-time position, that can be based in any of our Family Centers (Tuggerah, Waitara, Artarmon or Brookvale) and our team’s focus is on delivering high-quality, trauma-informed therapeutic services for individuals, couples, and families. The incumbent may also bring expertise in areas such as child trauma, domestic and family violence, individual, couples and family counselling.

The main objective of the role is to provide supervision, mentoring, and operational support to staff whilst contributing to service excellence, driving best practice, supporting innovation, and promoting continuous improvement, while shaping the strategic direction of the Team.

Key responsibilities:

• Leadership & supervision.
• Staff development & wellbeing.
• Operational management.
• Service growth & innovation.
• Stakeholder engagement.
• Service excellence & strategic contribution.

To be successful in this role, you will have:

• Tertiary qualification in Leadership, Community Services, Business Management or related discipline.
• Demonstrated experience in a similar leadership role, providing development whilst fostering engagement.
• Strong understanding of counselling service delivery models.
• Demonstrated commercial focus, including managing budgets, fee-for-service, NDIS, and other revenue streams.
• Excellent verbal and written communication skills, including stakeholder engagement and report writing.
• Business acumen with the ability to drive service growth, innovation, and sustainability.
• A valid NSW Driver's Licence and insured vehicle.

CatholicCare is a safe, inclusive, and respectful employer. We value the unique perspectives of Aboriginal and Torres Strait Islander peoples and are committed to working alongside First Nations communities.

We strongly encourage First Nations people to apply. We welcome applicants of all backgrounds, genders, faiths and diversity.

Why Join CatholicCare?

• Salary packaging – also known as salary sacrifice - means allocating a portion of your salary to pay certain expenses before income tax is calculated. So, on pay day you pay less income tax and have more money for the things that matter.
• Fitness Passport program – enjoy discounted memberships at a wide range of gyms and fitness facilities across Australia.
• Training & Development – Ongoing learning opportunities to grow your career.
• Employee Assistance Program – Free, confidential counselling and support
• Bupa Health Discounts – Corporate health benefits.
• Extra Leave – Additional paid leave day over Christmas.
• Hope Awards – Be recognised and celebrated for your impact.
• Baby Bonus – Paid bonus for eligible primary carer.

Questions? Please direct your query to [email protected] and we will arrange for a discussion.

We look forward to hearing from you!

Apply Now!

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