About the role

Learn and Grow provides high quality, family centred Speech Pathology, Occupational Therapy and Music Therapy services to children who experience communication and feeding difficulties. Our team are a vibrant, energetic and passionate team of professionals who specialise exclusively in paediatric services. Our team work closely with families and other health professionals to provide holistic, client centered supports that nurture, challenge and inspire children, families and the community to Learn and Grow!

We are seeking an experienced and confident allied health receptionist who would like to use their skills to support a fun, passionate and close-knit team of allied health professionals, and assist with business growth and development.

We are looking for a professionally fun person with genuine empathy and interest in client care to join the Learn and Grow team. The position will be a full time, permanent role. 4 days/week can be considered for the right applicant.

The ideal candidate is/will:

Enjoy working with children and their families

Flexible, able to adapt to new situations and multi task

Have strong interpersonal skills and make clients feel welcome

Previous experience in an allied health setting is preferred but not essential

Demonstrate strong and efficient organisational skills

Ability to work within a team or independently

Demonstrate integrity, reliability, empathy and responsibility

Actively participate in the strong success of the business

Have previous experience in providing exceptional client service and building ongoing relationships with the team, clients and across a multi-disciplinary allied health service

Hold a valid working with children's check (blue and yellow card)

Current first aid certificate (if not current, you can access CPR training through Learn & Grow)

Reception tasks include but are not limited to:

Welcoming clients and families to our service

Answering phone calls, enquiries and client emails

Completing intake calls to gather information about parental concerns and client needs

Managing and scheduling client appointments using practice management software ‘Nookal’

Keeping client files accurate and up to date

Preparing NDIS service agreements, and processing Medicare claims

Processing billing, Medicare, Private Health and NDIS payments including front desk payments

General admin duties

Maintaining client confidentiality at all times

Keeping a clean, calm and welcoming reception area

Accounts and NDIS/Medicare Compliance tasks include:

Implementing and maintaining NDIS & Medicare compliance: contribute to the review and development of NDIS and Medicare compliance systems/processes and documentation standards, assist in the development and delivery of training to new or less experienced team members in the NDIS and Medicare systems/processes, implement and maintain NDIS and Medicare documentation, review NDIS and Medicare compliance activities within the Clinical and Client Care team and report to the Practice Manager regarding progress.

Account Management and Aged Debts: contribute to the review and development of account management and aged debts systems/processes, implementation of accounts management and aged debts activities.

Desired experience and attributes:

Self motivated individual who demonstrates strong work ethic and an initiative to seek ways for continual improvement.

A desire to participate in quality improvement initiatives and provide open and honest feedback to management that will assist in the continued growth and improvement of the business.

Professional who thrives from interpersonal interaction, is motivated to make a difference in the lives of children and families, and feels comfortable interacting with young children.

Experience working in a busy clinic is highly regarded.

Previous experience in an allied health, paediatric or medical setting is beneficial.

Experience with NDIS, Medicare processing and private health is beneficial.

Position will be based across both the Kelvin Grove and Chermside clinic.

This is a full time position, 38hr per week (Mon - Fri). 4 days/week can be considered.

Benefits of working for us:

The opportunity to work collaboratively with a supportive, close knit team

Enjoy a fun and social workplace with: annual 3 day retreat to North Stradbroke Island, quarterly team days, an extra day of birthday leave, frequent work events and celebrations, employee benefits program including employee recognition and hero dollars, and a team who love to celebrate every moment!

Company values that were developed collaboratively by our team and contribute to a highly positive workplace culture.

A mixed role involving front desk and back of office responsibilities.

Work in a well-resourced, newly refurbished clinic close to shops, cafes and restaurants.

If you believe you are the person we are looking for, please send your resume including a cover letter telling us why you believe you are the right person for this role and your personal attributes and skills you can bring to the business.

Want to know more about what its like to work for Learn and Grow?

Watch our recruitment video on the ‘Join Our Team’ page on our website: https://learnandgrowtherapy.com.au/join-our-team/

Follow us on Instagram @learnandgrowspeechpathology

Follow us on Facebook ‘Learn and Grow Speech Pathology’

We will be interviewing applicants as we receive applications, so don't wait to submit your CV and cover letter. We look forward to hearing from you and discussing how a career with us will challenge, nurture and inspire you to Learn and Grow!

The ideal start date for this role is anytime in August - September.