General Administrator – Cockburn Central

Complete Refrigeration & Air is a fast-growing HVAC & Refrigeration company servicing Perth & Mandurah. We’re looking for a full-time General Administrator to hit the ground running in our busy, fast-paced Cockburn Central office.

Thrive in a busy office? We need someone calm under pressure, flexible with shifting priorities and prepared to go the extra mile to get tasks completed and support the team.

About the Role

This is a varied role where no two days are the same. You’ll be creating jobs from incoming calls and emails, managing a busy inbox, liaising with customers, following up with suppliers and technicians, assisting with some scheduling and keeping everything on track to ensure smooth turnaround times.

We’re open to both experienced administrators and juniors who are quick learners and eager to grow. Full training and support will be provided, but you’ll need to bring enthusiasm, initiative and a positive attitude.

This position requires a proactive and responsible person who thrives in taking accountability for closing loops on their tasks. Strong organizational skills and the ability to handle multiple tasks at once are a must for this role.

What You’ll Be Doing

Handling incoming calls & emails, creating jobs in our system (training provided)

Sending pricing requests & ordering parts from suppliers

Following up with field techs, other staff members and suppliers to action jobs efficiently

Customer liaison: clear and friendly communication by phone & email

Ensuring each job is compliant and has the right information to successfully complete or move it to the next stage

Assisting with overview of the schedule to ensure techs have efficient job runs and ensure any gaps are filled well in advance.

Handling a wide variety of ad hoc tasks to keep workflows moving

Learning quickly and adapting as new challenges come up (support provided)

Supporting your teammates to help us flow, hold each other accountable, and work towards a common goal

General admin support and teamwork to keep the office running smoothly

What We’re Looking For

2+ years’ admin experience preferred (but juniors with the right attitude will be considered)

Ability to hit the ground running in a busy office environment

Strong organisational & multitasking skills

Someone who can to prioritize and adapt to changing situations

Excellent phone & written communication

Positive, can-do attitude with a strong work ethic

Takes pride in meeting and exceeding KPIs

Comfortable making informed decisions and coming up with solutions, not just bringing problems for others to fix

Proactive in sharing ideas on how to improve processes and workflows

Someone who sees tasks through to completion, taking ownership and pride in their role and contribution to the business

A true team player who values collaboration and accountability

Contribute to a culture where every team member helps ensure smooth operations

Bonus points if you’ve worked with Aroflo or are an Excel whizz who can teach us a trick or two!

What We Offer

Competitive salary & career growth opportunities

Dynamic, supportive team environment

Supportive, close knit team – you won't feel like just a number.

Collaborative environment where accountability and teamwork are equally valued.

Regular social events & team outings, we work hard but we make time to celebrate wins together.

Pool table and drinks fridge for those Friday wind downs

Recognition for great work, we love acknowledging effort and success.

Role that can grow as the business continues to expand

Stable, full-time hours in a growing company.

Long-term role with a secure future in a busy industry.

Immediate start available

How to Apply

Submit your resume and a short cover letter through SEEK, telling us honestly why you’re the right fit for this role. Don’t be shy, this is your chance to sing your praises and show us what makes you stand out.

We’ll keep the ad open for the full posting period and will contact shortlisted applicants only – thanks for your patience and understanding.