About Us

Daelibs is an award-winning IoT company with over 20 years of experience delivering cutting-edge spatial solutions. We pride ourselves on providing industry-leading technology supported by outstanding customer service.

Our core business provides mobile SaaS solutions to a range of private organisations and government clients, with our technology operating across the Asia-Pacific region.

About the Role

We are seeking a motivated and customer-focused Support Technician to join our friendly and capable team. In this role, you’ll deliver high-quality maintenance and support services to our customers via phone, email, backed with a ticketing system.

Key Responsibilities

Deliver support services in line with agreed service levels

Validate and document incoming customer requests for effective investigation and resolution

Log support requests and associated documentation in the ticketing system

Provide internal and external updates on support request progress

Install, configure, and maintain Standard Operating Environments (SOE)

Troubleshoot and resolve both hardware and software issues

Test new product releases and assist with QA processes

Escalate unresolved issues as required

Maintain up-to-date support documentation and process standards

Contribute to continuous improvement initiatives for support workflows

About You

To be successful in this role, you will demonstrate:

A genuine passion for delivering exceptional customer service

Strong written and verbal communication skills

Exposure to IT technical support or related activities

Solid troubleshooting and problem-solving abilities

High attention to detail

Effective time management and prioritisation skills

Strong interpersonal skills and the ability to work with a diverse range of customers

Adaptability and a proactive approach to change

A high level of self-motivation and personal accountability

Desirable Qualifications and Experience

Background in IT or a relevant qualification

Ability and willingness to travel occasionally

If you’re ready to take the next step in your career, click ‘Apply for this job’ via SEEK and upload your cover letter and resume.

Applications are only open to direct candidates. We will not be engaging recruitment agencies for this position, and any unsolicited resumes from agencies will not be considered.