Health Information Clerk

Casual

The Role:

You will assist in all activities related to maintaining the Health Information Service in an organised and efficient manner. Health Information Services (HIS) provides a range of services for Mildura Base Public Hospital including access to patient information system (TrakCare), casemix and coding, freedom of information, medical records form design and records standards, record retrieval and archiving, requests for medical records, other information and privacy.

Duties include:

Compile medical records as required

Seek, locate and obtain medical records as requested and/or required

Provide excellent customer service skills at all times in line with customer service principles

Act in a professional manner at all times when dealing with internal and external customers

Respond to requests for information from external parties in accordance with relevant Acts, privacy principles, policies and procedures

Understand and apply the principles of confidentiality and privacy

Accurately track medical records in and out of the department as required

Efficient and accurate data entry of patient, health and related information

Perform follow-up of outstanding deficiencies (e.g. discharge summaries and pathology)

Perform ‘culling’ and archiving of medical records in a timely and methodical manner

File medical records and correspondence in a timely manner

This position is classified as HS1 as per the Victorian Public Health Sector (Health & Allied Services, Managers and Administrative Workers) Single Interest Enterprise Agreement.

For more role specific information please visit Mildura Base Public Hospital : Job Vacancies to view the position description.

To be successful in this role, you will have:

Effective communication and interpersonal skills

High degree of accuracy and attention to detail

Proven ability to work effectively in a team environment and independently as required

Able to complete tasks within designated timeframes

Ability to cope with demanding situations

Strong customer service skills

Proven ability to respect privacy and confidentiality

Computer literacy and a comprehensive knowledge and use of Microsoft Office products

Desirable:

Previous experience in a Health Information Service, or other administrative position within a health care setting

Certificate in Medical Terminology

Experience in hospital mainframe systems

The Mildura Base Public Hospital is an organisation driven by a genuine focus on patient centred care, delivering exceptional care for our consumer base of over 80,0000. With this focus guiding the functioning of our organisation on a day to day basis in line with our HEART values we have established a work environment in which there are greater levels of employee engagement and professional development than ever seen before. Our workforce of over 1200 employees are committed to providing a service to our community 24/7 which will have long lasting positive outcomes.

Our People, Our H.E.A.R.T:
Our H.E.A.R.T values (Happy Empathetic Accountable Respectful Team Based) are so much more than words; they are the driving force behind what we do every day. These values are lived throughout the organisation across each department, role and location.

What MBPH has to offer you:

Professional Development– including but not limited to the opportunity for eligible employees to access scholarships for postgraduate studies as well as specifically designed programs within MBPH for skill development

A strong, team-based working environment

A location centre of town reducing travel times

Free parking on site for all employees

An environment where external professional development is supported and encouraged

Salary Packaging – Pay less tax

On-site Café

Employee Assistance Programs

Employee Intervention Programs – Free Remedial Therapy and Physiotherapy

At MBPH, we continue to strengthen our focus on diversity, equity and inclusion practices. This is supported through our internal network of LGBTQIA+ Allies and organisational membership with ACON Pride in Diversity.

How to Apply:

All applications must be lodged online by clicking on the ‘apply now’ button.

To find out more about our wonderful Hospital, visit www.mbph.org.au

For further enquiries please contact our human resources team.
E: [email protected]

Applicants will be required to provide a current National Police check, an Employee working with children’s check and undertake immunisation screening prior to commencement.

Applications close: 17 September 2025