Join a fast-paced, supportive team environment within a well-established national manufacturing and packaging business. This is an exciting opportunity for a strong customer service professional with experience in end-to-end order and case management to join an industry leader and hit the ground running.

Reporting to the Customer Service Manager, you will be part of a high-performing team focused on managing a portfolio of customer accounts and ensuring the timely processing and fulfilment of orders. The environment is fast-moving and collaborative - suited to someone who thrives under pressure, has excellent attention to detail, and enjoys problem-solving across teams.

Key Responsibilities:

• Manage customer orders from entry through to delivery
• Liaise with sales, production, warehouse, and planning teams to ensure customer expectations are met
• Resolve order issues including lead times, product availability, and pricing
• Manage customer queries and requests via CRM (Dynamics 365)
• Maintain accurate customer and material records in SAP and related systems
• Assist with product setup, artwork coordination, and quality case investigations
• Support continuous improvement initiatives and reporting as required

About You:

• Experience in a fast-paced customer service role, ideally in manufacturing, supply chain or logistics
• Strong stakeholder engagement skills, both internal and external
• Familiarity with ERP and CRM systems (SAP and Dynamics 365 experience highly regarded)
• High attention to detail and ability to manage competing priorities
• Resilient, solutions-focused, and able to adapt to changing business needs
• A genuine team player with a positive and proactive mindset

The Offer:

• Athol Park location with onsite parking
• Full-time in-office role.
• Monday-Friday. No weekend work.
• Immediate start with 3-month contract and view to extension or permanency
• Supportive team with structured training and onboarding

How to Apply
If you're looking for your next challenge in a dynamic, hands-on environment, click 'Apply Now!'