Position: APS4 Practice Officer
Location: Lismore, NSW
Type: Labour Hire (12-month contract, with possible extension)
Pay Rate: $50.00 per hour + SUPER
Hours: 37.5 per week

About the Role We are seeking an APS4 Practice Officer to join a multidisciplinary team supporting the delivery of high-quality mental health and wellbeing services for veterans and their families.

As a Practice Officer, you will provide frontline customer service, operational, and administrative support to ensure the smooth delivery of clinical and wellbeing services. You will play a key role in client-facing services, stakeholder engagement, office management, and service delivery support.

Key Responsibilities

• Deliver front-of-house and administrative support across service delivery streams.
• Provide customer service to clients via reception and telephone.
• Act as the first escalation point for clients, health providers, and stakeholders.
• Manage client referrals to internal and external providers, ensuring accuracy in records and correspondence.
• Coordinate logistics and administration for group programs and workshops.
• Support onboarding and training of new staff and contracted providers.
• Undertake financial management tasks, including invoice processing, procurement drafting, and expenditure tracking.
• Manage office resources, IT, travel, and property requirements for the service centre.
• Assist in reporting, quality assurance, compliance, audits, and operational data collation.
• Maintain effective relationships with key stakeholders.
• Ensure compliance with workplace health and safety, diversity, and APS values and principles.

Mandatory Requirements

• Professional experience in business operations or service delivery within a health or government environment.
• Australian Citizenship (required under the Public Service Act 1999).

Desirable Skills

• Experience supporting mental health or clinical service environments.
• Strong organisational skills and ability to manage competing priorities.
• Financial administration and reporting experience.

Benefits

• $50 per hour + superannuation.
• 12-month labour hire contract with potential extension.
• Flexible work arrangements may be available (to be agreed with manager).
• Opportunity to contribute to meaningful work supporting veterans and their families.