Join Our Team as a Customer Service Team Leader!

Are you passionate about developing others? Join our team and drive success!

We have 3 permanent full-time vacancies available and 1 fixed-term full time vacancy. However, Part Time arrangements may be considered.

About the team/business unit

Join our Registration and Customer Service Business Unit in a newly created team dedicated to delivering quality and timely information to stakeholders and customers. We focus on delivering customer service across multiple channels and sites, to those who seek to do business with Landgate; while being responsible for registering and securing all land transactions in Western Australia's Land Title Register, meeting the needs of community, government, and industry customers at local, state, and national levels.

About the role

The Team Leader roles in the Registration and Customer Service team is crucial for delivering quality and timely information to stakeholders and customers. The Team Leaders are responsible for leading teams of Customer Service Officers and Senior Customer Service Officers across multiple sites and contact channels. These roles involve developing and supporting the team in a fast-paced and challenging environment, acting as a technical referral point, workflow manager, and leader.

You play a key role in developing your team by understanding their current capabilities and helping them grow. You set clear expectations, monitor performance, and support their development through feedback, training, and coaching. You encourage your team to seek learning opportunities and take ownership of their development. You lead by focusing on processes and activities within your expertise, embrace diversity, and promote its value. You also foster a healthy workplace that aligns with creating a positive culture.

If you would like further information, please contact, Fran Kent on 08 9273 9852 or email [email protected] (but please don’t send your application here).

About Landgate

Landgate is Western Australia’s land information authority. Through efficient and contemporary land information services, Landgate contributes to WA’s economic security and prosperity. We support our customers through our trusted data and services, which underpin WA land titles, property information and valuations, maps and location-based information. Landgate fosters a culture of inclusion, appreciating unique perspectives and opportunities that a diverse workforce generates. Our shared values help to define the culture of our organisation and highlight what is important to us. We offer a purpose-driven, collaborative, and flexible work environment, with opportunities to advance in your career.

We are committed to increasing First Nations representation across Landgate and creating and maintaining an inclusive and diverse workplace in line with our Reconciliation Action Plan. For Landgate to achieve this, we have applied Section 51 of the Equal Opportunity Act 1984 to this recruitment process. This vacancy is open to all interested applicants however First Nations peoples are encouraged to apply and if deemed suitable, will be prioritised for appointment. What does this mean? See our FAQ for more information. We encourage Aboriginal and Torres Strait Islander peoples to contact Jobs and Skills WA on 13 64 64 for additional resources to support your application.

Landgate is a safe and inclusive workplace that embraces diversity and firmly believes the best results come when varied viewpoints are welcomed and encouraged every day. We encourage people from all diversities to apply and are committed to increasing representation of First Nations people, youth, people with disability, people from the LGBTQIA+ community and people from culturally and linguistically diverse backgrounds. Landgate has achieved White Ribbon Workplace Accreditation.

For more information on our agency, our values and employee benefits, visit our website.

Role Requirements

To be successful in this role, please address the following in your cover letter:

Proven leadership experience with the ability to lead, develop, and influence technical teams to achieve successful outcomes while fostering a high-performing culture. You will develop your people to understand, appreciate, and embody the importance of personal integrity.

Capability to lead a team across various channels, ensuring seamless operations and communication.

Strong ability to work collaboratively in a shared leadership environment, promoting teamwork and cooperation.

You can report and analyse data to inform and provide senior leaders with direction and recommendations that support performance and process improvement.

Proven ability to handle high-pressure situations and balance multiple competing priorities, all while maintaining a strong focus on effective customer service.

Applying for the role

If you don’t want to miss out on this great opportunity, apply now by:

Submitting a Comprehensive CV outlining your experience and key achievements relative to the position.

A covering letter of no more than two pages addressing the criteria outlined under role requirements. Please use this as an opportunity to tell us about some situations you have experienced that demonstrate these key criteria and the values we are seeking.

Submitting your application

All applicants are requested to apply online. Please select the “APPLY FOR JOB” button at the top/bottom of this advertisement. Should you encounter any problems lodging your online application please contact the Recruitment team at [email protected] during business hours (8:30am to 4:30pm, Monday – Friday) prior to the specified closing time.

Eligibility to apply

To be eligible for appointment, applicants must have a valid work visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments).

Other Important Information You Need to Know!

Vacancies may be offered on a permanent or fixed term basis for the next 12 months. If a similar vacancy in a similar location becomes available in this time, applicants deemed suitable may be considered.

The recommended applicant will be required to complete a pre-employment screening process prior to appointment. This includes provision of a current National Police Certificate that is less than twelve months old, declaration of any previous discipline or misconduct findings or allegations, and the verification of claims made throughout the recruitment process. It is the responsibility of the applicant to incur all costs associated with obtaining a National Police Certificate.

If you have any needs that require adjustments to allow you to fully participate in the application and assessment process, or alternative methods of communication, please contact [email protected].