Our client is seeking committed and motivated individual to join their team as a Service Support Officers. This is an excellent opportunity to contribute to the health and wellbeing of their clients.

As a Service Support Officer, you will play a key role in ensuring high-quality, professional administrative and frontline support to clients and clinical teams across our national service network. With a focus on evidence-based clinical practice and continuous service improvement, our client is a trusted partner in mental health and wellbeing.

Responsibilities:

• Provide high-quality customer service to clients, visitors, and stakeholders—both face-to-face and via phone and email.
• Support daily operations through a wide range of administrative tasks, including appointment coordination, data entry, and record keeping.
• Assist clinical staff with operational needs to ensure seamless delivery of services.
• Help organise regional events, group programs, internal meetings, and community outreach.
• Manage general office duties such as travel bookings, invoice processing, correspondence, and supplies.
• Contribute to a safe, inclusive, and respectful workplace aligned with APS Values and Code of Conduct.

Our Ideal Candidate:

• Has experience in providing administrative and operational support in a health or government environment.
• Demonstrates strong communication skills, both written and verbal.
• Can prioritise competing tasks and work both independently and collaboratively.
• Is proactive, detail-oriented, and committed to providing exceptional service to clients and staff.
• Understands and values the importance of supporting veterans and their families.

Mandatory Requirements:

• Ability to obtain (or current holder of) a Working with Vulnerable People registration or Working with Children Check, as required by the relevant state or territory.
• Australian Citizen

Successful candidate will be offered:

• Fantastic culture
• Competitive hourly rate
• Ongoing professional development and training opportunities

Please apply now or if you have any questions outside of what has been provided, please call Mel Ireland, 07 3239 2598.

#SCR-melanie-ireland

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