• 12-month contracts – ASAP Start
• Baseline clearance required
• Melbourne CBD office - Flexible work arrangement
• Five positions - Frontline administrative support

Our client, a small Federal agency whose focus is to assist Australians veterans, require the services of five Service Support Officers for 12-month contracts.

Duties of the APS3 Service Support Officer:

• Provide high quality customer service as the first point of contact for clients, visitors and stakeholders, in person, over the phone or via email and SMS;
• Provide administrative support to operational tasks as directed by regional Practice Manager;
• Resolve client enquiries, provide information and options in accordance with policy and procedures, and refer to relevant service delivery team;
• Provide frontline administrative support and first point of contact to clients presenting for in-centre appointments including appointment management activities via the Client Management System;
• Provide administrative support in the coordination of regional events inclusive of group treatment and educative programs, internal meetings, and community-based events,
• Provide administrative support across all service delivery streams inclusive of data entry, record keeping, and workflow tasks.

Skills and Experience Required

• Demonstrated professional experience in the conduct of business operations and supporting service delivery within a health service and or government environment,
• Strong written and verbal communication experience.

Mandatory Requirements

• Currently hold or ability to obtain a Working with Vulnerable People registration OR
• Currently hold or ability to obtain a Working with Children check.

How to Apply

For a copy of the full job description, including the application instructions, please get in touch with Andy at Recruitment Hive by clicking the Quick Apply button. Alternatively, you can reach Andy on (02) 6299 1006 to discuss further.

Please note that applications close on Tuesday the 23rd of September 2025 at 9am. Recruitment Hive welcome late applications to be considered for future opportunities.

Job ID: RFx25343 | AE649107

We Value Diversity

The Recruitment Hive is a proud Equal Opportunity Employer. We recognise the value of diverse perspectives and experience and are committed to an inclusive workplace where everyone feels valued and respected for who they are. We encourage people with disability, indigenous, veterans and people of all backgrounds and abilities to express their interest in this role.