Customer Service Officer

• Pay rate: $42.95 including super
• 1st September 2025 – 28th February 2026
• Location: Melbourne CBD
• Full Time Opportunity
• Hybrid Working

We are looking for standout Customer Service Officer/Call Centre Operator who is customer-focused, organised and highly driven in to join their team on a temporary basis. Successful candidates will need to be able to work within a high volume, high pressure and constantly evolving contact centre environment. Adapt to changing priorities, and achieve both individual and team KPIs within defined service standards.

The role:

• Receive inbound calls and make outbound calls (not sales), obtain necessary information, and utilise generalist knowledge to take appropriate action
• Undertake administrative to support the provision of high-quality service delivery
• Maintain customer satisfaction
• Handle customer data and information with confidentiality
• Maintain accurate records and databases in their inhouse systems

Skills/Experience

• 1-2 years experience in a call centre or customer service role
• Excellent written and verbal communication skills
• Previous experience within a large organisation would be preferred but not essential
• High level of professionalism
• Strong problem solving abilities, especially in a fast-paced environment
• Being very resilient and adaptable, show initiative
• Strong email etiquette
• Proficient in Microsoft office suite
• Tech savvy is essential

How to apply

Does this role sound like the perfect role for you? Apply today!