DriveSavers Data Recovery, a global leader in data recovery services, is expanding its presence in Australia and looking for a technically minded, customer-obsessed professional to join our Customer Care team remotely.

We're searching for someone based in Australia who brings a background or interest in IT, and thrives at the intersection of technical problem solving, sales, and customer service.

What You'll Do:

the first point of contact for customers seeking critical data recovery services.

and explain technical concepts to customers clearly and confidently.

potential clients through the recovery process, pricing, and shipping logistics.

inbound leads, gather key information about their device, and support them in choosing the right service level.

exceptional support and status updates during active recoveries.

trust and empathy with customers dealing with sensitive or high-stress data loss situations.

closely with our engineering, logistics, and sales teams to ensure smooth recoveries and delighted customers.

Ideal Candidate:

in Australia (or with significant time spent in Australia and knowledge of local customer expectations).

with comfort around concepts like hard drives, SSDs, file systems, and technical troubleshooting.

strong communicator who can simplify complex processes and connect with both tech-savvy and non-technical customers.

about helping people, with a natural ability to build trust and explain next steps clearly.

experience in technical support, IT services, or customer-facing roles in a tech environment is highly valued.

sales mindset you see customer conversations as opportunities to help and convert.

working remotely and handling tasks independently with accountability.

Why DriveSavers:

a global leader with a 40+ year track record and industry-best success rates.

part of a mission-driven company that helps individuals and businesses recover critical data.

alongside a world-class team of engineers, account managers, and technical specialists.

training on our services and tools to support your technical growth.