CUSTOMER SERVICE OFFICER – REMOTE/WORK FROM HOME

Are you passionate about innovation in mental health services in Australia? Are you excited to work in a fast-paced, dynamic start-up environment? Do you have mental health support experience with within a GP clinic or Psychology clinic.

Full time - 9am-6pm

WORK WITH MY MIRROR NOT FOR MY MIRROR

Be a part of one of Australia’s most exciting social enterprises! My Mirror’s mission is to increase accessibility to high-quality mental health support, to ultimately reduce statistics suggesting more than half of Australians never obtain support over the life of their mental health challenges.

My Mirror is seeking a highly skilled, passionate, and dynamic Customer Success Officer to join our online, agile team. The Customer Success Officers are the face of My Mirror and play a pivotal role in ensuring the satisfaction of our clients, clinicians and other key partners. Your primary goal is to create positive and supportive experience for our clients, helping them to navigate our services and addressing enquiries and concerns.

We are looking for someone who can join us to work in a way that reflects our values and play a key part in taking My Mirror to the next level. We want teammates that bring great energy, strong work ethic, that have a long-game focus and are always curious to find new angles and approaches to the way they work to produce the best results possible. If you are someone who absolutely loves the nature of customer support, thrives in a start-up environment, advocates for the customer daily, and who builds and nurtures relationships we would love to hear from you.

To check out our platform and to learn more about My Mirror please visit: www.mymirror.com.au

KEY RESPONSIBILITIES

Provide exceptional frontline customer support that meets or exceeds targets.

Engage with clients and stakeholders across multiple platforms (live chat, phone, email).

Manage a high volume of customer inquiries, requests, and communications.

Maintain accurate, confidential client records and databases.

Proactively reach out to clients for feedback to enhance their end-to-end experience.

Resolve customer problems and complaints with empathy and efficiency.

Identify opportunities to enhance the customer experience at every touchpoint.

Collaborate cross-functionally to implement initiatives that improve service delivery.

Serve as an ambassador for our brand and services, fostering trust and credibility.

ABOUT YOU ESSENTIAL REQUIREMENTS

Must have 2+ years' experience in a support role within psychology services or GP clinic setting.

Solid understanding of healthcare payment and claiming systems (Medicare, Private health insurance, Worker's Compensation, NDIS)

Customer-centric with excellent communication and relationship-building skills.

Passionate about healthcare innovation, especially in digital mental health.

Adaptable and thrive in a fast-paced, evolving start-up environment.

Experience working in a high-volume, multi-channel inbound/outbound service.

Proficient in using various online tools and tech platforms. Ideally software tools (such as Intercom, Asana, Microsoft Suite, Stripe, Tyro Health)

Highly organised with strong attention to detail and excellent prioritization skills.

Enjoy solving problems and take initiative in creating long-term solutions.

Positive, growth-oriented attitude with a passion for learning and development.

HOW TO APPLY

My Mirror is a place where everyone has opportunity. However, you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We would love to hear from you!

Please submit your resume and cover letter through seek only.

Kindly note: We appreciate the interest of all previous applicants; however, only new applications will be considered for this opportunity.