• Permanent Full Time | 35 hours per week
• Location: Macquarie Park, NSW
• Salary: $80K plus super with additional salary packaging benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity

Midtown Mac Park is a vibrant new urban community in Macquarie Park, designed to bring people together in an inclusive, connected, and inspiring village environment. It is a place where every individual is supported to thrive.

Mission Australia Housing is currently seeking a Reception Administrator to be the welcoming face of our organisation at the Midtown Mac Park Front Desk. This role requires strong customer service and administrative skills, along with experience supporting vulnerable members of the community.

As the first point of contact, you will play a vital role in ensuring all clients and visitors are greeted warmly and treated with dignity and respect. Your professionalism, empathy, and commitment to service excellence will contribute to a positive experience for everyone entering our office.

Your key responsibilities will be to:

• Provide responsive, professional and dedicated service to clients and stakeholder queries
• Update information on Mission Australia Housing, stakeholder services and community agencies are available to clients
• Complete a range of administrative tasks including file management, petty cash, invoicing, and resident surveys
• Respond to queries, provide information and referral pathways to support services.
• Develop and maintain positive working relationships with a range of internal and external stakeholders
• Actively contribute to developing and implementing strategies and participate in discussions to develop responses to resident and community feedback
• Explore opportunities to improve service delivery and work collaboratively with the team to deliver services to staff, clients and community

Requirements for Success

• Extensive customer service skills both face to face and over the phone with strong written and verbal communication
• Understanding of the social housing sector is desirable
• Strong office administration experience and experience using Microsoft Office products: Word, Outlook & Excel
• Ability to work in a fast paced and changing work environment both as a member of the team but also in their own
• Driver's license

Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

How to apply

Click 'Apply' and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you