Lead. Train. Inspire. Raise the standard of Hospitality at The Grounds.

At The Grounds, we don’t just serve food and coffee—we create unforgettable experiences. From the first hello to the final goodbye, every interaction matters. We’re now searching for a Hospitality Trainer & Customer Experience Leader to take charge of staff training, accountability, service standards, and venue presentation across our venues

About the role:

This is not a desk job. You’ll be on the floor, every day, ensuring our teams live and breathe hospitality at the highest level. Your role will be to:

Design and implement structured training plans, checklists, and easy-to-follow programs for staff development.

Train and coach staff on customer service, body language, and guest experience.

Lead by example—coaching, observing, and giving real-time feedback during service.

Hold staff accountable for uniform standards, professionalism, friendliness, greetings, farewells, and guest care.

Instil pride in presentation—ensuring our venues are immaculate, welcoming, and inspiring.

Partner with managers to embed a culture of consistency, care, and world-class service.

What We’re Looking For:

We want someone who thrives being in the action, not behind a desk. You’ll be present, visible, and setting the tone for what great hospitality looks like.

Proven experience in hospitality training, leadership, or venue management.

Strong ability to create training frameworks, systems, and checklists that drive accountability.

A confident communicator who can teach, motivate, and hold people accountable.

Obsessed with detail—from uniforms to how staff say hello and goodbye.

Passionate about creating memorable guest experiences.

Hands-on, people-first, and unafraid to step in where needed.

Why Join The Grounds?

Be part of one of Sydney’s most creative hospitality brands.

Play a key role in shaping guest experience across multiple high-profile venues.

Work in a culture that values beauty, excellence, and customer delight.

Competitive salary and strong career progression opportunities.

If this is your dream role send your resume to [email protected]

*We welcome applications from all qualified candidates. Australian citizens and permanent residents are strongly encouraged to apply, as we are unable to offer employer sponsorship for this role.