Operational Intelligence is a leading provider of smart building technology, IoT, and ICT infrastructure solutions, and has an exciting opportunity for an ICT Support Engineer.

This role is available at Mulgrave, VIC.

The Role:

As an ICT Support Engineer, you will play a pivotal role in designing, implementing, and maintaining ICT systems, networks, and communication infrastructure. You will be part of a dynamic team delivering innovative solutions whilst ensuring system security, reliability, and efficiency.

Key Responsibilities:

Design, configure, and maintain ICT systems, including servers, networking hardware, and communication systems.

Troubleshoot and resolve ICT and network-related issues promptly.

Manage system security, backups, and data integrity processes.

Conduct site visits for installations, diagnostics, and maintenance.

Collaborate with clients and stakeholders to understand and meet project requirements.

About You

We are looking for an ICT professional who is technically skilled, highly organised, and proactive.

Essential Qualifications and Skills:

Minimum of 12 months of industry experience in ICT engineering or a related role.

Bachelor’s Degree in IT, Computer Science, Telecommunications or a related field.

Proficiency in configuring and managing ICT infrastructure, including servers, routers, switches, and communication systems.

Solid understanding of networking protocols such as TCP/IP, VLAN, and DNS.

Strong troubleshooting and problem-solving skills.

Excellent organisational and communication skills.

Technical Must-Haves:

Hands-on experience with ICT and networking equipment (routers, switches, and servers).

Knowledge of wireless networking standards and communication technologies.

Familiarity with ICT security best practices and implementation.

Understanding of cabling systems, including fibre and copper.

Ability to document and manage ICT systems effectively.

A Perfect Fit For this Role:

Familiarity with cloud platforms (AWS, Azure, or Google Cloud).

Experience with VoIP systems and telecommunication infrastructure.

Proficiency in scripting or programming (e.g., Python, PowerShell).

Experience using ICT monitoring and management tools.

What’s On Offer?

Permanent full-time role with career growth opportunities.

Mentorship and professional development within a dynamic team.

Access to an Employee Assistance Program (EAP).

6 days of paid productivity leave annually after two years of service.

Modern and spacious office HQ in Mulgrave with onsite parking.

Opportunities to work on high-impact ICT and smart building projects.

An inclusive company culture with regular social events.

Please note that only shortlisted candidates will be contacted.

We are an equal opportunity employer committed to creating an inclusive and welcoming workplace for all. We value diversity in the workplace and encourage applications from all backgrounds.