Senior Business Analyst - Practice Management System Enhancement Project

We are partnering with a leading private health services provider looking to scale and modernise their business operations and practice management system. With multiple sites across their network, and ambitious growth plans, this is a unique opportunity to play a hands-on role in a high-impact healthcare project working directly across the business and with the vendor to deliver real tangible benefits to the business.

The Role

They are seeking a Senior Business Analyst who can bring structure, clarity, and delivery focus to a complex environment. This role requires someone who is hands-on, comfortable engaging with SMEs, and experienced in guiding stakeholders through the project management process and managing a vendor to deliver in on time and to budget.

Key responsibilities include:

• Leading requirements gathering, SME engagement, and establishing priority lists.
• Supporting business case development and vendor management.
• Driving system upgrades and transition from on-premise to SaaS/cloud.
• Managing diverse stakeholders including doctors, practice managers, operations, and finance teams.
• Facilitating UAT and ensuring quality delivery outcomes.
• Running weekly stand-ups with internal teams and vendors.

Stakeholder Environment

• Each hospital has its own technology stack, with systems hosted on local servers.
• Key stakeholders include Operations Managers, hospital technology teams, Practice Managers, Finance & Reporting teams, and IT/Support leads.
• Projects cover areas such as billing automation, AI integration with the PMS, vendor reporting, and SaaS migration.

Challenges & Opportunities

• Stakeholder maturity in project management is still developing - education and guidance will be key.
• Vendor accountability and delivery discipline will be part of your remit.
• This is a chance to make a lasting impact on how the business delivers care and scales nationally.

What We're Looking For

• Proven experience as a Senior BA or hybrid BA/PM, ideally in healthcare or a regulated industry.
• Strong background in requirements gathering, business case development, and stakeholder management.
• Ability to manage vendors, drive SaaS/cloud transitions, and deliver outcomes in complex environments.
• Excellent communication and facilitation skills.

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