We’re Tasmania’s shoulder to lean on and voice when it matters.

With more than 218,000 members we’ve been a part of the Tasmanian community for over 100 years – we're Tasmania’s shoulder to lean on and voice when it matters. Our values guide us in all that we do – Engage with Heart, Unleash Potential, Walk the Talk and Together we Thrive. With our local knowledge and as the state’s number one brand we’re here to support our members by helping them enjoy life, giving them a helping hand and making their money go further.

Ready to be someone's hero every day?

At RACT, our Customer Service Consultants are more than what you may think – they solve problems, ease stress, and genuinely make people's days better. Whether you're helping a member navigate a roadside emergency or identifying opportunities to introduce RACT products and services relevant to the changing lifestyles and needs of our members, you'll be the trusted voice they rely on when it matters most. Every conversation is a chance to turn someone's challenge into a success story. This is a complex but rewarding role.

Who we’re looking for and what you’ll bring.

This role builds on solid customer service foundations you've already established. You may be a hospitality extraordinaire who wants their nights back, an admin professional who wants to make a meaningful difference, a customer service superstar who is looking for something more, a professional who wants a change in a supportive environment – we don’t mind but we need for you to have the following:

Excellent communication skills: strong active listening skills, with ability to determine and understand the needs of the member and convey information clearly.

Problem solving mindset: ability to use initiative in resolving problems, capacity to display sound judgement and critical decision making to provide exceptional member and business outcomes.

Customer-centric attitude: an empathic nature, with a genuine desire to help others and make a positive impact.

Detail-orientated approach: strong skills in keeping accurate records, maintaining strict adherence to legislative and compliance procedures and practices.

Technology proficiency: ability to navigate multiple and complex systems and confidently support members to engage with our digital offerings.

Resilience: ability to be highly resilient, flexible, and adaptable in a changing environment, and remain positive through times of ambiguity.

Team spirit: an engaged team player who values integrity, has a collaborative mindset and is committed to RACTs desired culture.

At RACT, we’re not just a workplace – we’re a community. When you join our team, you become part of something bigger. Your ideas and the work you do will help shape our community and environment.

Hours & start date.

Our Call Centre roles can either be full-time or *part-time. Working hours are Monday to Friday between 8:00am and 6:00pm, and the occasional Saturday shift between 9:00am to 2:00pm. There is also a requirement to work some public holidays.

Successful candidates will commence 27 October 2025.

Training to support you.

On your very first day with us, you’ll dive into a comprehensive and supportive training program designed to set you up for success. Our program provides all you need to feel confident, capable, and ready to make a real impact. You’ll gain the knowledge, tools, and hands-on practice to deliver amazing experiences for our members.

*Note for part time.

Because our training is delivered in a collaborative, classroom-style setting, we require full-time commitment during the first 8 weeks. It’s an exciting opportunity to build strong foundations, connect with your peers.

Here’s why you’ll love being part of our team.

Staff discounts: Enjoy significant discounts on RACT home and car insurance, and free Ultimate Roadside Assistance.

Wellbeing leave: Three days of Wellbeing Leave available per year that can be used however you wish.

Superannuation contribution matching: For every dollar you contribute to your superannuation, we’ll match it up to 2%.

Career growth: We invest in your development because your success is our success.

Flexible work: Life isn’t one-size-fits-all, and neither is our work. Balance your life commitments with our flexible work environment.

By joining RACT you'll be a part of an inclusive culture that celebrates diversity – every individual is valued and respected. Please let us know if there is any support we can provide to you during the recruitment process, to help you present your best self and we’ll do our best to accommodate where we can.

Ready to join the RACT family? We would love to hear from you!

Reach out to our People and Culture Team at [email protected] if you have any questions about this role or working with RACT. Please submit your applications via SEEK by 5pm Sunday 14th September 2025.

Your application.

To be considered for our Customer Service Consultant roles, please address the following within your application:

1. Are you seeking full time or part time? If part time, please specify your availability.

2. What’s a great example of an interaction you’ve had with a customer where you went above and beyond and exceeded their expectations?

3. As a Customer Service Consultant, one of the main components is selling RACT Insurance products and complying with legislative practices and procedures. Can you tell us about a time when you have been required to follow a process or procedure?

4. How do you make sure you stay focused in a fast-paced work environment where you’re juggling multiple tasks?

What’s next?

After applications close, candidates will be notified via email whether their application is being progressed. Our comprehensive recruitment process consists of:

Video screening

Group interviews

Online testing

Reference checking

National Police Check