About the business

Emerald Coaches, a family-owned transport company operating throughout Central Queensland.

We are people focused and strive to develop a work-life balance. At Emerald Coaches, we embrace our team, recognising their lives, dreams and talents as our most valuable asset. We believe our staff are integral to developing a great place to work, which fuels innovation and continuous improvement.

Being the first bus company in Australia to commit to a zero emissions strategy through our e-Mission Zero, we provide services to government, industrial clients, schools and local communities. Our ‘Wheel of Success’ provides guidance on our key goals and values; Balance, Safety, Communication, Improvement, and Success. At the centre of our wheel is always OUR PEOPLE!

Our goals assist all departments to provide balanced focus in our key areas, with our values providing guidance for our decision-making.

The Opportunity

We are now looking for an Operations Support to join our team on a full-time basis.

At Emerald Coaches, we are an output-focused organisation, and we can work with you to provide flexible full-time working arrangements on a needs basis. You will be part of a collaborative and close-knit team that values family and a true work-life balance. With over 100 staff, many of whom are drivers, we want to make sure everyone enjoys the ride, so safety is our top priority.

About the role

This full time multi-faceted position is suited to an appropriately skilled, self-motivated and energetic person with the ability to work autonomously within a small team. Your primary base will be at the Mackay depot.

As the Operations Support, you will be supporting the following duties:

Assist in the scheduling of rosters and to ensure that all information is captured in relevant systems;

Assist in the scheduling of medical appointments and accommodation bookings as and when required;

Assist in liaising with Workshop team to plan fleet availability;

Managing and administering Dry Hire;

Ensuring all amendments to runs are updated;

Assist with the Basic Fatigue Management process;

On call after hours phone roster;

Ensure effective communication to all stakeholders;

Provide leadership on safety, services, and routes;

Assist with managing drivers’ responsibilities;

Logistical arrangements for operational services;

You may be required to perform duties at various depots/satellite sites or elsewhere as reasonably directed;

Other duties as required.

Skills and experience

Preferred but not essential: Minimum of 3 years’ experience in a similar role.

Bus industry or bus driving experience is desirable.

Excellent communication skills, both written and verbal.

Strong IT skills with proficiency in Microsoft Office.

Details-orientated with strong analytical and problem-solving skills.

A strong desire to deliver outstanding customer service.

Preferred MR driver’s licence.