About the role

We are currently seeking Customer Service Officer’s to join our fast-growing East Coast team and clients, onsite in Northgate, QLD. This position will be casual for an initial 3-month duration with potential to move to permanent, direct with the client. Working Monday to Friday 9 am to 5 pm.

Skills & Experience

• Experience with Office 365 suite (Word, Excel, Outlook) (Essential)
• Previous call centre experience, Salesforce, transport/logistics or supply chain systems (Desirable)
• Efficient processor who thrives on growing their skills and boosting output
• Ability to work autonomously and as part of a team
• Good work ethic
• Commitment to safety
• High attention to detail
• Customer focussed, patient and resilient

Duties & Responsibilities

• Answering and directing incoming phone calls
• Dealing with complaints regarding services and providing solutions
• Rebooking of missed services
• Monitor & respond to email in shared mailboxes
• Booking scheduled services
• Dispute resolution
• Updating services with new information

About the company

Category 5 Labour Management is an Australian owned success story, a leading provider of full-service labour management solutions, supporting the local communities in which we operate and the people within them. With our commitment to achieving a diverse workforce, we strongly encourage Female, Aboriginal and Torres Strait Islander applicants.

How to apply

Click APPLY or for a confidential discussion please contact Alanna on [email protected]