Customer Service Officer

Deliver outstanding front-line service, assisting the community with enquiries and information across a range of Council services.

Temporary, Part Time Role (3-month Fixed Term Contract, 28 hours per week)

Salary from $41.34 - $44.56 per hour plus 12% Superannuation

Make a Difference Where You Work

Join a customer-focused team committed to service excellence and community connection. As a Customer Service Officer, you'll be the first point of contact delivering professional, responsive support across face-to-face, phone, and digital channels. Help us put our residents at the heart of everything we do and improve the customer experience every day.

Why Join Us?

Make a real impact: Support your local community through meaningful, front-line customer service.

Gain valuable local government experience: Work in a supportive and collaborative environment.

Build strong communication skills: Engage with a diverse range of customers and internal teams.

About the Role

This is a part-time 3-month fixed term contract, 28 hours per week

As the Customer Service Officer, you will:

Provide accurate, timely, and courteous information and assistance to customers across all Council services.

Resolve enquiries at first contact where possible or escalate appropriately.

Provide backup support across the contact centre, front counter, and administrative functions.

Undertake other duties, projects or tasks as directed and in line with relevant skills and competence.

Work closely with internal teams to ensure timely follow-up and resolution of customer issues.

Contribute to continuous service improvement by identifying customer needs and suggesting practical enhancements.

Represent Council values through respectful, responsive, and efficient communication in every interaction.

What You’ll Bring

Excellent communication and interpersonal skills, with the ability to explain complex information in simple easy to understand language.

Relevant experience in a customer service role, preferably in a high-volume, multi-channel environment.

Proficiency in using multiple computer systems and applications.

Significant relevant experience or Certificate III / IV in Customer Service/Customer Contact/Business Administration

Desirable

Experience with Technology One and ECM (records management) systems

How to apply

Visit https://www.willoughby.nsw.gov.au/Council/Working-with-us/Careers to apply or learn more including all about the range of benefits on offer at Willoughby.

For more information, contact: Dylan Albuquerque, Customer Service Team Leader at [email protected]. Applications should address all the key responsibilities outlined in the Position Description.

Successful candidates may be required to undertake pre-employment screening including police and qualification checks.

Applications close: Sunday, 14 September 2025 at 11:30pm

Please note recruitment activity may commence before the closing date.

At Willoughby City Council, inclusion, diversity and belonging are core to how we work and how we recruit. We are committed to building a workplace that reflects the diversity of our community – one where everyone feels respected, valued and supported to contribute fully. We welcome applications from people of all backgrounds, abilities and identities – including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse individuals, LGBTIQA+ communities, veterans, and people of all ages. If you require adjustments during the recruitment process, we encourage you to let us know. We are committed to ensuring an accessible, inclusive and barrier-free experience for every candidate.