• National Contact Centre Workforce Planning Team
• Reporting & Scheduling Focus
• 5mth+ Full-Time Temporary Position

The Company:

Join this globally recognised employer of choice and has an enviable reputation for service excellence. They are dedicated to providing fast and reliable services that aim to exceed customer expectations.

The Position:

Reporting & scheduling administrative support to the workforce plannig team within a large contact centre.

To be successful in the role we are seeking the following experience:

• Supporting a workforce planning team in a contact centre is preferred but not essential
• Intermediate to advanced skills in excel is essential. Manipulating data. Report creation and interpretation.
• Experience with Power BI - Real Time monitoring is desireable
• Attention to detail
• Reporting to assess forecast accuracy, schedule adherence and other strategic key performance indicators
• Previous experience with GENESYS is an advantage

Position Details:

• Immediate Start
• $44.44/hr + Super 38hrs/wk
• Duration through until end of Jan 2026 with possibility of extension based on performance and business needs.
• Brisbane CBD location close to all public transport
• Hours anywhere between 8.00am - 6.00pm Monday to Friday

Applicants will be required to undertake a federal police check and additional pre placement screening.

Don?t wait ? you will need to ACT NOW to get in on this awesome opportunity!

How to apply:

Click Apply to submit your application and ensure you attach your up to date resume.?

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