Receptionist – Yorkeys Knob Boating Club

Yorkeys Knob Boating Club is a premier boating, dining, and entertainment venue located just 15 minutes north of Cairns. With our relaxed waterfront atmosphere, and commitment to exceptional service, we are proud to be a place where locals, members, and visitors feel welcome.

We are seeking a professional, organised, and customer-focused Receptionist to join our front-of-house and administration team. This is a key role as the Receptionist is the first point of contact for all members, guests, and visitors to the Club.

About the Role

The Receptionist will:

Provide a warm and professional welcome to all members, guests, and visitors.

Manage incoming phone calls, emails, and general enquiries in a timely and professional manner.

Assist members with new applications, renewals, payments, and general membership services.

Support marina operations by handling berth enquiries, bookings, and liaising with the marina administrator.

Coordinate Club service bookings (restaurant, events, functions, and facility hire, courtesy bus).

Perform daily administrative tasks including data entry, filing, correspondence, and POS transactions.

Maintain accurate records and databases in line with Club procedures.

Provide support to management and other departments when required.

Ensure the reception area and front desk are always presented to a professional standard.

Key Skills & Attributes

The successful applicant will have:

Previous experience in reception, customer service, or administration (hospitality or membership-based organisations highly regarded).

Strong interpersonal and communication skills with a natural ability to build rapport.

A professional phone manner and confidence in handling enquiries.

Competency in Microsoft Office (Word, Excel, Outlook); experience with reservation or membership systems advantageous.

Exceptional attention to detail, accuracy, and time management skills.

Ability to multitask and remain calm in a busy, fast-paced environment.

A well-presented, professional appearance and friendly, welcoming attitude.

Flexibility to work evenings, weekends, and public holidays as part of the roster.

Ability to start immediately

Why Join Us?

Be part of a friendly and supportive team environment in a unique waterfront location.

Work in a diverse role that combines administration, hospitality, and member services.

Opportunity to develop new skills and grow within a well-respected Club.

Staff discounts on food, beverage, and Club services.

Competitive hourly rate aligned with experience.

Option to obtain a full time position in the future

How to Apply

If you enjoy working with people, have strong organisational skills, and take pride in providing excellent service, we would love to hear from you.

📧 Please forward your resume and cover letter outlining your suitability for the role to: [email protected]

Applications will be reviewed as they are received. Only shortlisted candidates will be contacted. This position is available to Australian Residents only.