Reports to: Owner / Director
Sites Covered: Bondi Beach, CBD, Surry Hills
Type: Full-time, hands-on with operational shifts

Purpose of the Role

Responsible for the smooth running of all Bondi Boulangerie sites. This includes maintaining consistent service standards, training and supporting FOH Supervisors, and ensuring efficient rostering, stock management, and customer service.

This is a hybrid role: part hands-on on the shop floor (barista/FOH shifts), part oversight and coordination across the three bakeries.

Key Responsibilities

Operations

Lead by example with regular on-shift work at each site (barista, FOH cover, rush support).

Monitor daily service standards and ensure consistency across sites.

Oversee rostering (Deputy) and staff allocations, stepping in to cover gaps if needed.

Manage ordering systems and stock levels (with site Supervisors).

Monitor wastage, labour costs, and sales targets to keep operations efficient.

Team & Culture

Supervise and mentor FOH Supervisors, ensuring they manage their teams effectively.

Deliver training in customer service, barista skills, and Bondi Boulangerie standards.

Build team culture across all sites – “One Bakery, One Standard.”

Support recruitment and onboarding, ensuring candidates fit the “bakery vibe.”

Compliance & Standards

Ensure health, safety, and food handling compliance across all locations.

Uphold and enforce brand standards (presentation, customer service, uniform, store look).

Handle escalated customer complaints professionally and promptly.

Reporting

Provide weekly updates to the Owner on staff, performance, and operational challenges.

Highlight risks (staffing, equipment, service gaps) and propose solutions.

Skills & Experience

Proven café/bakery/hospitality experience, strong barista skills required.

Experience leading or supervising multiple staff/locations.

Strong communicator and team builder – able to coach, not just manage.

Excellent organisational skills and ability to multi-task across sites.

Confident in rostering, ordering, and daily operational systems.

The Working Model

3–4 on-shift days (covering busy periods 7–11am or staff absences).

1–2 “Ops days” (training, rostering, reporting, audits across sites)