The Business Systems Support Officer is required to provide system administration and support services for SQ’s business systems (including but not limited to Finance, Asset Management, HRIS, Payroll and CRM). This includes support for business process review and system analysis, as well as system design, operational and implementation activities to ensure business system functionality aligns with SQ’s business operations.

The Business Systems Support Officer provides an interface between the business users and technical support staff for these systems and services.

Key Tasks

Provide systems administration and support services for SQ’s business systems

Diagnose business systems faults and initiate remedial actions

Liaise with internal clients, technical support staff and external service providers as required to assist in resolving problems

Liaise with business systems administrators, system owners, vendors and other SQ team members in relation to the design, procurement, implementation and ongoing support of SQ’s business systems

Manage the business system related aspects of system reporting, including the development and maintenance of queries, scripts, and reports to meet the needs of the business

Provide assistance to system owners in relation to system operations, including internal controls and other corporate governance requirements, as well as future product directions

Assist with the development of specifications, business cases and project plans to support the acquisition and deployment of business systems solutions

Service client technical support requirements in a timely and efficient manner, providing on-site and on-call technical services for the organisation

Develop and maintain quality documentation for each of the systems including user guides, operational procedures and architectural documentation and provide training to staff on the operation of key business systems

Promote a culture of continuous improvement and contribute to the ongoing development of SQ’s business systems in line with technology changes in the industry

About You

Demonstrated experience supporting business systems such as finance, asset management, human resources, customer relationship management and other business systems

Experience documenting business system solutions, processes and procedures

Good business system knowledge at an operational level, sound project management practices and a good understanding of how ICT can support business performance

Knowledge of training, development and delivery, and adult learning principles

Demonstrated ability to troubleshoot ICT related problems and work with team members, internal clients, external service providers and vendors to implement effective solutions

Proven experience in delivering solutions that are aligned with business goals and objectives

Excellent time management skills to achieve proficiency and effectiveness in managing conflicting priorities and meeting deadlines

Highly self-motivated and directed, with keen attention to detail

Highly developed customer service skills with an ability to engage with various stakeholders including internal clients, external service providers, vendors and auditors

Tertiary qualification in related field (ICT, Business, venue / event management) with a minimum of 1 year practical experience or

Relevant practical experience with a minimum of 2 years’ experience supporting technology systems

If this position or working at SQ has intrigued you and you're driven to join us on our journey, apply now via the Stadiums Queensland Careers page

At SQ, we strongly encourage applicants from all backgrounds and life experience to apply. We promote a safe, inclusive and respectful workplace, enabling all staff to feel valued and thrive in a rewarding team and culture. So you can shine through this recruitment process, please let us know if you required any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies.

Applications Close: Wednesday, 10 September 2025

Please note: Our office is temporarily located at The Gabba, and we will be relocating to our head office at Milton in October 2025.

About the venue

Stadiums Queensland is a statutory body which manages, develops, operates and promotes the use of the State's major sport, entertainment and recreation facilities. Stadiums Queensland owns nine venues across its diverse portfolio throughout Queensland. Our workplace offers challenging and exciting career opportunities across some of the best entertainment facilities in the world.

Top five reasons for wanting to join the SQ Team…

Innovative & Fun – with a calendar of world-class events and sporting fixtures, why wouldn’t you want to be a part of something big, and also provide local communities with an awesome customer-centric experience.

Achievement & Challenge – if you thrive on challenge and recognition, SQ may be perfect for you. This is an organisation where employees contribute to make a difference and receive recognition for their professionalism and results.

Learning and Development – SQ wants to develop future leaders and specialists in their fields. SQ offers exciting career opportunities at some of the best facilities in the world.

Teamwork – we are supportive, enthusiastic, and passionate – One team, One dream, One SQ enabling us to deliver world-class experiences and celebrate the successes

World Class Venues – If you have ever attended one of our venues, you’ll already know, our venues are both historic and iconic, and create a stage for memorable sporting and entertainment events delivered with the highest level of environmental sustainability and social governance.

With some of the most entertaining products and services on offer, it is no wonder people want to join the Stadiums Queensland team!