Reservations & Admin Support Specialist
Independent Aviation – The Air Charter Professionals
Location: Edge Hill | Full-Time | Aviation / Administration

Independent Aviation is a leading provider of air charter and freight solutions across Australia, with a strong focus on services throughout the Torres Strait and Far North Queensland.

As an innovative charter broker with over 36 years of experience, we're looking for a Reservations & Admin Support Specialist to join our friendly and fast-paced team.

If you're organised, detail-oriented, and passionate about great customer service, this could be the opportunity for you.

About the Role

You'll be the primary point of contact for our clients, coordinating charter and freight bookings and providing essential administrative support to ensure operations run smoothly.

Key Responsibilities

Respond to client enquiries by phone, email, and online

Assist in coordinating charter and freight bookings

Maintain accurate records and update booking systems

Support administrative tasks such as data entry and document handling

Provide friendly, responsive customer service

Work closely with our team to ensure operational efficiency

What We're Looking For

Experience in reservations, admin, or customer service roles (preferred)

Strong communication skills – written and verbal

High attention to detail and solid organisational skills

Proficiency with Microsoft Office

Familiarity with CRM or booking systems (a plus, not essential)

A positive, team-oriented mindset and willingness to learn

Australian permanent residency or citizenship required

We Welcome Local Knowledge

A significant part of our work takes place in the Torres Strait and remote Northern Australia. If you have connections to or knowledge of these regions, your insight would be a valuable asset to our team.

We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people, and are committed to building a diverse and inclusive workplace.

Why Join Us?

Be part of a respected and growing aviation company

Work in a supportive, collaborative team

Enjoy a great mix of customer service and admin responsibilities

Contribute to meaningful work across regional and remote Australia

Achieve work-life balance in a rewarding role

Ready to get started?
Click 'Quick Apply' now and submit your resume along with a brief cover letter explaining why you're the ideal fit for this role.